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O'Brien Mitsubishi

(1,396 reviews)
Visit O'Brien Mitsubishi
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2023 state dealer award
View 5 awards
2023 state dealer award 2022 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (309) 378-8110 (309) 378-8110
Used (309) 430-6482 (309) 430-6482
Service (309) 807-0704 (309) 807-0704

Reviews

(1,396 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of O'Brien Mitsubishi from DealerRater.

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Highly recommended team of professionals

WE HAD QUESTIONS AND CONCERNS. CHRIS TODD STEPPED UP AND HELPED US GET INTO OUR NEW CAR. HE HAD THE PATIENCE TO LISTEN AND ADDRESS THE DETAILS.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your review! We're happy to hear Chris was able to answer your questions and concerns!

3rd car

O'Brien Mitsubishi is a great place to buy a car. I recently purchased my 3rd vehicle from Josh Zakery. He is great to work with and not pushy. Overall they make the whole buying process easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for continuing to be apart of the O'Brien Family Matt! We're happy to hear you had another great experience working Josh!

Great place to buy a car

Jay is a great person to talk and deal with. Very easy going and always helpful. If I'm in need of another car or a friend needs to buy one I would definitely advise them to go though Jay.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Sergio thank you for your review. We're happy you had a great experience working with Jay!

Best deals since 2001!

Bill Danosky has been my salesperson and faithful friend since 2001. I'm always nervous about making a major purchase, but I feel right at home at O'Brien Mitsubishi. Bill knows what kind of car and deal I'm after and the service department takes great care of my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Nancy thank you so much for continuing to be apart of the O'Brien Family! We're glad to hear you had another great experience working with Bill!

My First Car!

I had bought my car from Seth last fall, and it was AMAZING!!! i had an enjoyable time here buying a car seth your team made it a great experience for buying my first car. :) he da best

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your first car Alexis! We're happy to hear that Seth was able to make your first car buying experience a great one!

Your the Man Chris Todd

In 2013 I bought a 2010 Nissan Sentra from O'Brien's Mitsubishi. I was so happy with the service and the way I was treated that in 2016 I met with Chris Todd and got the perfect car, a brand new 2015 Mitsubishi Lancer. I even had the service department install a spoiler that really makes the car stand out. It's not an Evo like Fast & Furious, but it looks great. In November 2015, Chris Todd sold my wife and I a 2015 Mitsubishi Outlander Sport and we were so happy with Chris that I seen him about my Lancer. Go for 3 as our daughter went and seen Chris Todd and bought a 2015 Mitsubishi Mirage just a few days after I got my Lancer. Thanks again Chris for the great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for your review. We're happy to hear you had a great experience working with Chris!

Excellent Sales Experience

Jay Miller is highly recommended, very knowledgeable, friendly, and personable. Treats you like family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Sarah thank you for your review. We're glad to hear you enjoyed working with Jay!

All around great!

My wife and I have been very pleased with O'Brien from every aspect. We have purchased two Mitsubishis from them now. The first was nearly 4 years ago and the most recent was just a couple weeks ago. The first vehicle, an Endeavor, has been one of my most favorite vehicles to own. I love this SUV. Purchasing it was a breeze. Our sales rep, Paul Hepp, is very approachable, not pushy, and really listens to what we want and what we say we can afford. Negotiations were not difficult and only took about 15 minutes. I felt very happy with our deal. Since purchasing that vehicle we've had it serviced at O'Brien and that has also been a great experience. The service managers make things very easy, they explain what is needed, and the information they provide about the condition of the vehicle is very nice for planning future maintenance needs. I love being able to drop off the vehicle in the morning, grab free coffee from the lounge, then get a ride to work in their service shuttle. It's so convenient. This experience led us to purchase our next vehicle from O'Brien, a 2015 Outlander Sport. Again, we worked with Paul and the purchase process was very easy and we feel we got a fair price for the car. The one thing that I really love about O'Brien and Paul is that they stick with you after the sale. All too often once the sales person has made the sale, that's the last they return your call. This is not the case with Paul and I imagine that's just the O'Brien way. O'Brien Mitsubishi has earned our business and kept it with great service. Keep up the great work and we'll be customers for life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much for continuing to be apart of the O'Brien Family Mike! We're glad to hear you and your wife had another great experience working with Paul!

Great Service

I have bought 2 vehicles here. My little sister bought her car here and I just brought my cousin in and he worked with Joshua Zakery. He was very helpful. He answered all of our questions and made our buying experience easier. We highly recommend O'Brien and Josh!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Betty thank you for continuing to be apart of the O'Brien Family! We're happy to hear you had another great experience working with Josh!

Great First Time Buying Experience!!!!

It was my first time buying a car and Kate Morris at O'Brien Mitsubishi was amazing! She took care of everything for me and answered any questions I had immediately! I got exactly what I was looking for (2016 Outlander SE), for the best deal, and I couldn't be happier!! Not only was my first-time buying experience great, but I have taken my old car to O'Brien Mitsubishi's Repair Shop and the mechanics are fast, efficient, and get the job done correctly the first time. Finally a dealership I can trust for great quality service at an affordable price! The entire staff at O'Brien Mitsubishi are so helpful and friendly. I strongly recommend going here to buy a car or repair you car! They are great!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your first car Audrey! We're happy to hear that Kate was able to make your first car buying experience a great one!