Skip to main content

O'Brien Mitsubishi

(1,396 reviews)
Visit O'Brien Mitsubishi
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 12:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2023 state dealer award
View 5 awards
2023 state dealer award 2022 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (309) 378-8110 (309) 378-8110
Used (309) 430-6482 (309) 430-6482
Service (309) 807-0704 (309) 807-0704

Reviews

(1,396 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of O'Brien Mitsubishi from DealerRater.

Want to share your experience with this dealership?

Write a review

Couldn’t be happier!

I had spent months looking for cars online and calling dealerships to find the perfect car for me. I decided to just talk to someone at Mitsubishi, and I am so happy I did. My salesman, James Rule, was so helpful. He made my car buying process quick, easy and fun! He cares about what car fits your lifestyle more than trying to sell you the most expensive unnecessary car you don’t need. Make sure you ask for him next time you’re thinking about a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Congratulations on purchasing your Mitsubishi Mirage. We are thrilled that James made your visit into a great car buying experience. Thank you for giving us a five star rating. We appreciate you, Ashley.

Excellent Salesman

Our 2015 Outlander Sport needed some repairs and was getting up there in miles. We originally weren't interested in getting a new vehicle as our was about to be paid off next year. But a wonderful salesman named Will Van Winkle was able to explain to us how beneficial a new vehicle would be with all the warranties and safety features that come on the New 2019 Outlander. We were able to get into a new outlander for a lower payment! We would highly recommend Will Van Winkle and O'Brien Mitsubishi because they made our car buying experience fast and easy. Will was just wonderful to work with. Very funny and knowledgeable. Great experience!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Congratulations on purchasing your new 2019 Outlander Sport! We are truly happy that your experience with Will was an excellent and great experience. Thank you for giving us a five star rating. We appreciate you, Kenneth.

Very Satisfied Customer

I needed a particular Eclipse Cross in a short period of time and Jay Miller came through with flying colors! This is my 6th car O'Brien Mitsubishi and it won't be the last.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Congratulations on purchasing your Mitsubishi Eclipse Cross. We are thrilled that Jay was able to come through for you and that your experience with us continues to be great! Thank you for the five star rating. We look forward to assisting you again in the future. We appreciate you, Tom.

Fantastic experience

I had the best salesman ever Cory Raley! He gave some suggestions based on what I was looking for and found the perfect car, 2019 Mitsubishi Outlander Sport! He made this process so easy, no stress and so quick! Very friendly and great personality! Everyone so polite! Won’t go anywhere else ever!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Congratulations on purchasing your new 2019 Mitsubishi Outlander Sport. We are thrilled that your experience with Cory was fantastic. Thank you for the 5 star rating and your wonderful feedback! We appreciate you, Shelley.

An Awesome Experience

I stopped in to look at newer used cars and David Cobb came out to help me. Not only was he one of the coolest people I've ever met, but he was real, honest, overly helpful, very receptive, patient, and responsible. We had such a great time sitting and going through the process of purchasing my 2017 Lancer. And the rest of the staff were very down-to-earth and very, very helpful. I could tell everyone there wanted us to be happy and satisfied. Everything was explained to us very clearly so that I felt very, very comfortable in the buying process. This is a great place with great people and cars!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Congratulations with purchasing your 2017 Mitsubishi Lancer. We are thrilled that your experience at our store and with David was such a positive for you. Thank you for the five star rating! We appreciate you, Jen.

Satisfied customer

Jay Miller was very knowledgeable, came in on his day off to accommodate me. I have purchased 3 vehicles now from Obrien and I will return for my next one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Congratulations purchasing your 2019 Mitsubishi Mirage! Thank you for the 5 star rating! We are thrilled that your visit to our store, and your experience with Jay was very positive! We look forward to your next visit to our store! WE appreciate you, Craig.

Keith S

Buying my second Vehicle from Same Dealer and Salesman is like family. Everyone was warm and welcoming with no pressure tactics. After researching other dealers prices I returned home saving money and continuing to build a lifelong relationship!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for the five star rating. We are thrilled that your experience as a great one. We are happy that you form part of the O'Brien family. We appreciate you, Keith.

Work with David Cobb!

I can’t say enough about how grateful I am to have worked with David Cobb. He was thorough in explaining the different vehicles and options to me. He also listened immediately when I explained what vehicle I wanted and followed my lead the whole time. He made this process enjoyable and effortless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Congratulation on your new 2019 Mitsubishi Outlander. We are glad that David demonstrated great customer service during your visit and the he made it a successful one for you. We appreciate you, Erin.

Phenomenal

Thank you so much for the wonderful experience I had with you guys!!! Mitsubishi O’Brein in Normal it was one of the best experiences and services I had buying a car!!!! Jay Miller you were great in helping with everything I wanted in a car and made the experience of buying a new car phenomenal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Congratulations! We are happy that your experience purchasing your 2019 Mitsubishi Outlander Sport was a phenomenal one for you. Thank your for the 5 star rating and the wonderful feedback you gave us about Jay Miller. We appreciate you Jean-Mari.

Purchasing a used car from O'Brien Mitsubishi

We (my wife and I) had an enjoyable experience working with salesperson James Rules. He was very helpful in explaining the procedure of purchasing a car. Information he provided was critical in our decision to buy a car at O'Brien's Mitsubishi.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Congratulations on your purchasing your 2015 GMC Terrain and thank you for the five star rating. We are pleased that your experience with James was enjoyable. We appreciate you, Michael!