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O'Brien Mitsubishi

(1,397 reviews)
Visit O'Brien Mitsubishi
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2023 state dealer award
View 5 awards
2023 state dealer award 2022 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (309) 378-8110 (309) 378-8110
Used (309) 430-6482 (309) 430-6482
Service (309) 807-0704 (309) 807-0704

Reviews

(1,397 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of O'Brien Mitsubishi from DealerRater.

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The BEST experience EVER!

Cory Raley seriously is the best. We came in previously to look at a used vehicle with a different associate and we werent completely sold on it, so we came back the next week talked to Cory and he found a brand new car for us same price and we were sold. Thanks for being amazing!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Jen for the wonderful feedback! We appreciate you!

Amazing

I went in just to look at a car and Kate was super helpful. I ended up buying it because she was able to help get me an affordable payment.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the great review Kayla! We appreciate you!

Great Customer Service

Jay Miller was awesome. This was the first time I felt very comfortable during the car buying process. Jay is very knowledgeable and shows you respect through out the entire process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are happy to hear that you had a great experience with Jay. We appreciate you and your feedback Troy!!

Always a great experience. The staff is friendly,...

Always a great experience. The staff is friendly, knowledgeable, and honest. They complete the work and let you know what will be needed in the future. Great Staff and Management in the Service dept.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for the great review! We are looking forward to servicing your vehicle in the future!!

Wrong Diagnosis and Recommended repairs

This first paragraph is an update to the original post. The service department contacted me and refunded my service charge for diagnosis. I guess I should have talked to them first so a lesson learned for me. With there goodwill gesture I will return to them again for service since this was the first time I experienced an issue and sometimes stuff happens. I will return again but will be more willing to ask questions as I proceed. The past good vibes with this service department where zeroed out. I brought my 2008 eclipse in with a battery drain problem and explained some of the current issues. I was asked how many hours did I want to pay for trouble shooting to find the issue. So I said if you can't find it in 2 call me and I will decide based on conversation from there. Well at the two hour charge time I was given an estimate for approximately $625 to fix the problem. One part was for a new part my daughter had just had installed elsewhere 2 weeks earlier. After talking to the service department they then said that part was probably not necessary. So I paid for the 2 hour service fee and the ordering of the remaining parts they recommended .. I left and felt uneasy with the explanation so I checked the internet as to what may cause an overnight drain of the battery and one cause is a bad relay. I swapped relays and found a bad one all within an hour. I bought a relay at a local car parts store and it has been working wonderfully ever since. I came back and cancelled the order for parts that would not have fixed this and I would have paid for additional unnecessary parts and labor. My flawed thinking of taking it to a professional shop gave me a failed diagnosis in twice the time it took me to figure it out on my own. My advice to anyone is to find a shop you trust for work or second opinions because incorrect diagnosed work and unnecessary charges happen more frequently than they should in the car repair industry.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We are happy to hear that we could get things resolved for you! We appreciate you!

Jay Miller O’Brian Mitsubishi

Jay Miller was extremely helpful! He helped me find a car I liked, and was comfortable with! Great place to buy a car, and a great salesman! Go visit them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the great review! We appreciate you!

Great customer service

Shout out to James. James Rule was amazing. He made the buying process quick and easy! Definitely recommend him and O’Brien Mitsubishi. James does Rule!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the 5-star review! We appreciate you!

Upgraded

James Rule was awesome! Always is when we come in, he helped get us into a bigger vehicle and was very knowledgeable on the car we were looking into to.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are happy to hear that everything went great with James! We appreciate you and your feedback Jessica!

5th Time buying from Jay at O'Brien

Thanks once again to Jay and the team at O'Brien Mitsubishi. Another painless shopping and buying experience, low pressure, fair deals and great service. I've bought new and used, both experiences were excellent. I also have to recommend the Outlander on safety, my car was totaled badly and I walked away with nothing more than a bruise from the seatbelt. Thank you guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are so happy to hear that your Outlander was able to keep you safe! Thank you for such great feedback, we appreciate you!

New car

Overall my experience was excellent. Cory Raley really made sure I got the best deal for the car I liked. I was at first looking for a used car ,but he showed me how affordable a new car was. I am very impressed with his performance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are happy to hear that Cory made your experience great! We appreciate you and your feedback Anthony!