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O'Brien Mitsubishi

(1,397 reviews)
Visit O'Brien Mitsubishi
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2023 state dealer award
View 5 awards
2023 state dealer award 2022 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (309) 378-8110 (309) 378-8110
Used (309) 430-6482 (309) 430-6482
Service (309) 807-0704 (309) 807-0704

Reviews

(1,397 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of O'Brien Mitsubishi from DealerRater.

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Mitsubishi Outlander SE

Kate led us through the process explaining everything . Well pleased with all aspects of our buying experience. Printer issues with Finance Manager, but he did everything he could to speed things along as we had a family dinner to get to.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the 5-star review! We appreciate you!

Excellent

Awesome service dept. Always answers all of my questions. Always available when I need them. Parts Dept rocks too. They know what they are doing in this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear you had a great experience with our service and parts departments! We are looking forward to servicing your vehicle in the future!!

Really friendly staff! My dealer was awesome!

James was by far the greatest dealer I've ever encountered. He was very informative and entertaining. Very nice guy! The dealership was very inviting. Will definitely recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the great review! We appreciate you!

Great Service!

I came in looking for a used car at a affordable price and ended up with a new car with so many benefits. The customer service was excellent. Cory Raley made sure I got the best deal for my budget and I heatedly appreciate it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new purchase! We are happy to hear that Cory made your experience great!

Monster Deal

Upon arriving my husband and I were not very hopeful that we were going to get what we set out for, as we knew we were shooting for the moon. After recently totaling our newest vehicle we were in search for a new vehicle, and then got the great idea we were going to shoot for TWO!! After what seamed like 5 hours and returning two days in a row James Rule took us on test drives in at least 4 different vehicles making sure he got us exactly what we wanted down to the very color and rim style my so picky husband "had to have" after feeling bad for James, we basically put him through the ringer, we purchased the two vehicles we were looking for. A 2019 outlander, and a 2017 outlander sport. James and the finance team made sure we are extremely happy and the payments are where we need them to be. Will be returning to James in the future when new vehicles are needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the 5-star review! We appreciate you and are happy to hear that James made your experience great!

Car buying experience

I normally don’t leave reviews but have to take the time to speak on my experience with James Rule talk about a honest trustworthy salesman that we be upfront about any vehicle you like and won’t try and force you into anything you don’t want. Thanks James you Rule and will be back in the future

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are pleased to hear that everything went so well with James. We appreciate you and are glad to have you as our customer!

Service Department

The services dept always answer any questions I might ask no matter how insignificant they might be. Area exceptionally clean; car returned in good order. Waiting area pleasant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Thank you for the positive feedback! We appreciate you!!

New 2019 Outlander Mitshubishi

I stopped at O'Brien Mitshubishi to look at 2019 Outlanders. Jay Miller showed me a vehicle of the color I wanted and has everything I was looking for. He did an excellent job. I was so happy he helped me. He was totally thorough and pleasant to work with. Billy Sweet did an excellent job as well helping with the paperwork and Kate was very helpful as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the 5-star review! We appreciate your feedback and congratulations on your new purchase!

Great experience!

Walked away with a reliable, safe vehicle. Jay was awesome! Even handled my wife anger just like a professional sales man should! Thank you Jay and O’Brien for the wonderful experience and new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your great review! We appreciate you!

Excellent customer service

Excellent customer service; vehicle inspection was thorough and recommendations were thoughtful. The waiting area and restrooms are very clean; coffee was good, also. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review Donna! We appreciate you!