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O'Brien Mitsubishi

(1,397 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2023 state dealer award
View 5 awards
2023 state dealer award 2022 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (309) 378-8110 (309) 378-8110
Used (309) 430-6482 (309) 430-6482
Service (309) 807-0704 (309) 807-0704

Reviews

(1,397 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of O'Brien Mitsubishi from DealerRater.

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Buyer

The sales team at O’Brien is REMARKABLE! Very patient and understanding, willingness to help. Need a new vehicle go and ask for Jay Miller !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the great review Kathy! We're glad that you enjoyed working with Jay!

Convinced I made the right choice! Jay was amazing

I waited and debated and procrastinated about this buying this car, long enough for the two Mitsubishi dealers in St. Louis, MO to shut down shop! When I finally decided to go get me the Outlander, I had to travel to Normal, IL. But it was all worth it. I had established contact with Jay Miller, and heading to the dealership, it felt like I already had an ally down there. The whole process was smooth, and Jay was awesome! If I had to buy a Mitsubishi again, I'd be happy to buy another one from Jay! He actually made the difference between me buying and stalling like I did all along.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for the great review! We're glad that you had a great experience working with Jay!

Greatest buying experience

As a mother of a disable daughter having reliable transportation is a must. So when I started having trouble with my 7 year old vehicle, I knew it was time to shop for a new one. From the minute I walked in the door Cory Raley made the whole buying experience so pleasant and easy. He was so helpful in finding the perfect vehicle for my needs. The whole process was started and I was driving away in my new 2019 Mitsubishi Outlander in a very short time. Thanks O’Brien Mitsubishi for making my buying experience so great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Rhonda, thank you so much for that wonderful review! We're ecstatic that Cory was able to make your experience with us a great one!

New Car

Corey Raley was absolutely amazing, honestly came into the shop for a trade in not expecting much at all and came out much happier with my trade in amount, also was on a tight budget for my monthly car payment for my new car and Corey went above and beyond to get the approval for the amount.. i am recommending all my friends and family to come see Corey at o'brien Mitsubishi of Normal IL.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new vehicle! We're happy to hear that you enjoyed working with Cory!

2019 Mirage

Found the car online last Sunday. Was emailed by Jay Miller on Sunday to set up a time to test drive on Monday. Btw....the dealership is closed on Sundays. Was able to get in early on Monday as well. The whole process was easy...not surprising as this is the second O'brien car we've bought in 6 months. Billy in finance made the paper work super simple. Couldn't be happier. Thanks Jay....you're amazing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the 5 star review Steven! We're glad that you had a great experience working with Jay and Billy!

"Exceptional"

We we in a terrible car crash--dealing with insurance and banks and such. Jay Miller helped us successfully navigate the path to getting a great new Mitsubishi Mirage G4 after our previous G4 "gave its life" to save ours in the crash. Superior customer service--Superior/Safe automobiles!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you so much for the wonderful review! We are very sorry about your previous vehicle and are happy everyone made it out safely in the end. We are pleased that Jay could give you a truly exceptional experience with us! Thank you again.

The staff here, was amazing.

I've got a new set of wheels to drive, thanks to James! This is my 3rd vehicle to purchase here at O'brien Mitsubishi and I couldn't be happier with the quick process and friendly staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Polly for the review! We are so happy that James could provide you with great service. Thank you so much for your repeat business, we appreciate you!

Purchased a 2018 Outlander SEL

Deanie Blades did an amazing job finding just the right suv for me and my wife! Patient, friendly, knowledgeable and explained everything we had questions about. Made our buying experience enjoyable. Will definitely purchase more vehicles from here in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much Steven for the review! We are so happy Deanie could give you such an awesome experience with us.

New car purchase

We’ve worked with Jay to buy our last two cars and have always had a very good experience! Friendly, helpful, knowledgeable and fast service! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Kacie for the awesome review! We are so happy that Jay could give you such an amazing experience, every time!

New Car

I was looking to buy my first car and Kate from O’Brien Mitsubishi really helped me out. She was amazingly helpful and accommodating I will definitely come back for another car when I’m older!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much Cali for the review! We are so happy that Kate could give you a wonderful experience!