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Guess Motors/ Guess Ford Inc.

(447 reviews)
Sales hours: 8:30am to 3:00pm
Service hours:
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Sales Service
Monday 8:30am–7:00pm 8:00am–5:00pm
Tuesday 8:30am–5:30pm 8:00am–5:00pm
Wednesday 8:30am–5:30pm 8:00am–5:00pm
Thursday 8:30am–7:00pm 8:00am–5:00pm
Friday 8:30am–5:30pm 8:00am–5:00pm
Saturday 8:30am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 4 awards
2025 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award
New (330) 476-4054 (330) 476-4054
Used (330) 476-4051 (330) 476-4051
Service (330) 476-2565 (330) 476-2565

Reviews

(447 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Guess Motors/ Guess Ford Inc. from DealerRater.

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Friendly and efficient service!

Friendly and efficient service! 5/5 experience with salesman Mike, and got a nice deal overall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business! We appreciate you stopping by!

Service representative was very helpful in Scheduling my

Service representative was very helpful in Scheduling my appointment. Everyone was very courteous and pleasant. The only complaint that I have is that the hood of my car was not secure and I had to stop and pull over on a busy road to pop the hood and secure it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I recently bought a used GMC Terrain from Guess motors in

I recently bought a used GMC Terrain from Guess motors in Carrollton, Ohio. i had the best experience, as a first time car buyer. the staff was very helpful, and ver accommodating of my needs. I worked with Mike, he was honest about pricing, financing, and car fax. When i do decide to purchase a car again, i will 100% choose Guess Motors!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your business and thank you for the kind review of Mike!

Everything about my experience was amazing.

Everything about my experience was amazing. I got my dream car at a reasonable price on my timeline and Julie made sure every single part went super smoothly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to review Julie and we want to thank you for your purchase!

As usual , easy to make appointment, quick in and out,

As usual , easy to make appointment, quick in and out, friendly staff,great place to deal

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! We are so thankful for your business!

Pleasant people, great help with giving details.

Pleasant people, great help with giving details. Very knowledgeable people. Will continue to have them do the necessary work on my vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you and we look forward to seeing you again!

Always friendly, knowledgeable, thorough, and helpful

Always friendly, knowledgeable, thorough, and helpful staff. Convenient appointment times and overall great experience. Easily recommend Guess to anyone buying or service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! We always look forward to seeing you!

Mark was fantastic would recommend him and guess motors

Mark was fantastic would recommend him and guess motors to everyone very friendly and easy process

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words and for your business!

Saw a truck I was interested in, confirmed it was still

Saw a truck I was interested in, confirmed it was still in inventory. Great communication, fast transaction. Very happy with my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind review and for your business! We are glad you came to see us!

I am thrilled and very satisfied with the service my car

I am thrilled and very satisfied with the service my car received. It now drives, handles and rides like a brand new car. Jessy Lash is always polite and explains performed service very well to customers. Thank you to the entire service department!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking time to review our service department. We appreciate the review and your business. If you need anything, please let us know!