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Guess Motors/ Guess Ford Inc.

(446 reviews)
Sales hours: 8:30am to 3:00pm
Service hours:
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Sales Service
Monday 8:30am–7:00pm 8:00am–5:00pm
Tuesday 8:30am–5:30pm 8:00am–5:00pm
Wednesday 8:30am–5:30pm 8:00am–5:00pm
Thursday 8:30am–7:00pm 8:00am–5:00pm
Friday 8:30am–5:30pm 8:00am–5:00pm
Saturday 8:30am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 4 awards
2025 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award
New (330) 476-4054 (330) 476-4054
Used (330) 476-4051 (330) 476-4051
Service (330) 476-2565 (330) 476-2565

Reviews

(446 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Guess Motors/ Guess Ford Inc. from DealerRater.

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This dealership was amazing, they worked with me to get

This dealership was amazing, they worked with me to get the exact car I wanted and did it fast and efficient. It was an absolute pleasure and I will recommend this dealership to anyone who asks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! Thank you so much for your business!

My wife and I were very pleased with the whole process.

My wife and I were very pleased with the whole process. Everyone there made us feel like family. A big shoutout to Mike for making us happy new car owners!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It was our pleasure to help you get the vehicle you wanted. Thank you for the review! Welcome to the Guess family!

New car purchase

We purchased a new Ford Maverick. These trucks at the time of this review are in short supply with many dealers demanding over MSRP, however not the case here. We paid MSRP, received a fair trade allowance, and while offered the usual various ups and extras none were tacked on to the vehicle as a surprise got you. The Maverick was detailed and well presented. A refreshingly pleasant buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Robert, thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, Guess Buick GMC

Very good dealer to work with friendly and professional.

Very good dealer to work with friendly and professional. Have dealt with guess before also has a very good service dept.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Consumer response

Thanks again, good working with you guys.

Service

Service department is very good at what they do. They are efficient in getting your car serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Mark, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Guess Buick GMC

New Ford truck purchase

Found a truck really close to what I ordered on Guess Ford?s lot. Contacted them and put a deposit on it right away as they were not asking over MSRP. Staff were friendly and patient with us as we had to arrange to make a trip down to see them a week later. Buying process was excellent. If it wasn?t for the fact I live in Michigan, I would buy all my future cars from this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We were so happy you found a vehicle you love! Thank you for making the trip to see us and enjoy that new truck!

Love My Taurus

My husband picked my car out for me and I couldn't be happier with it! He's a smart shopper and knows what to look for in a vehicle! I love the color, the way it performs and all the compliments I receive! Thank you for always taking good care of my car whenever it has been serviced on my warranty also! Guess is the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

We have been looking for an F 250 King Ranch for months.

We have been looking for an F 250 King Ranch for months. Finally I called Scott Power and gave him a list of what we were looking for. Basically we were looking for a unicorn in this market. Within a week he sent us this photo of a F250 King Ranch Tremor Package. It had everything we had asked for and more! Within a few days he had it back at the dealership awaiting us for its trip to its new home! I will do business with them again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so glad we found you the truck you had been looking for! Thank you for your business, we really appreciate it!

Always good service Wait time is very reasonable Very

Always good service Wait time is very reasonable Very Friendly staff Never a problem A good service department

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review. We are always happy to see you and thankful for your business!

Friendly and efficient service!

Friendly and efficient service! 5/5 experience with salesman Mike, and got a nice deal overall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business! We appreciate you stopping by!