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Mercedes-Benz of Brooklyn

(1,359 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 6:30am to 8:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 6:30am–8:00pm
Tuesday 9:00am–8:00pm 6:30am–8:00pm
Wednesday 9:00am–8:00pm 6:30am–8:00pm
Thursday 9:00am–8:00pm 6:30am–8:00pm
Friday 9:00am–8:00pm 6:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
2014 state dealer award
View 4 awards
2014 state dealer award
2019 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,359 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Brooklyn from DealerRater.

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Mercedes glc

Have been in mercedes at this dealership for 25 years. The service here is amazing. In my fifth truck and love it

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very professional and courteous Christine was caring...

Very professional and courteous Christine was caring professional and helpful was taken on time my car was serviced in a timely manner thank you for caring

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Service was good, we dealt with Bin. He was helpful and...

Service was good, we dealt with Bin. He was helpful and very pleasant. We will definitely consider coming back for service. Thank you for your help!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

quick and efficient

i thought it was going to be an all day thing....i was in and out in less than 2 hours and everyone was very nice and and helpful...i came in for yearly maintenance and inspection sticker but then they had one of the tech guys teach me how to use some features i didnt undertand very helpful ...im very pleasee

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Great Experience at Brooklyn Mercedes Benz Service

My advisor is exceptional! Everything went very smoothly. I was even able to pay the invoice online which saved a lot of time. I cant say enough positive things s out the service department at Mercedes Benz in Brooklyn.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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My experience was just a fantastic, from the moment I...

My experience was just a fantastic, from the moment I walked into the showroom, My salesman Jay Dari was very helpful and kept me up to date at all times.Bought previous cars at a different dealer but will go back and recommend Mercedes-Benz of Brooklyn.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Owner

Jason was very helpful and experienced and all aspects.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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good honest service

You are very lucky to have a great employee Rui Costa, he is a very honest & trustworthy employee We purchased our Mercedes from Brooklyn MB and have always been treated fairly In addition Mitch Baldeo from the loaner car counter went above & beyond our expectations

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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review

Great service and good employees Service advisor Uri and Mitchell from the loaner counter went above and beyond to assist with all of our needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Inpection and Maintenance

I work nights and went to the dealer to do my maintenance and expected some type of small snack for the time I was going to be there but I only found liquid / coffee and water so I had to walk to the main road to had some food in a Dinner it was a long walk plus they didn't have a vehicle so I can use for the period of time I was going to wait.Finally my bill $ 2,498 service was excellent but courtesy was poor.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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