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Mercedes-Benz of Brooklyn

(1,359 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 6:30am to 8:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 6:30am–8:00pm
Tuesday 9:00am–8:00pm 6:30am–8:00pm
Wednesday 9:00am–8:00pm 6:30am–8:00pm
Thursday 9:00am–8:00pm 6:30am–8:00pm
Friday 9:00am–8:00pm 6:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
2014 state dealer award
View 4 awards
2014 state dealer award
2019 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,359 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Brooklyn from DealerRater.

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Highly Professional and FRIENDLY!!!.

Very professional and courteous. Thank you Diana. It my second car leased with Diana. Highly recommended, and definitely will be back next time for new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Always Satisfied!!

Quick and Ready Always!! Service is always exceptional!! Customer Service and Quality of service is great!! Kenny Singh is Awesome!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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MB of Brooklyn has the best service experience

Rui and the team at MB Brooklyn are amazing - super friendly, professional, and ultra accommodating

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Friendly, accommodating staff , easy to talk to and...

Friendly, accommodating staff , easy to talk to and understands the needs of the customer. Always available for questions and persistent but not annoying kind of reminder about appointments.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

car owener

Yelena is an excellent sales adviser, very knowledgeable and pleasant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Consultant

Kenny Singh, service advisor, was most helpful and accommodating when I made arrangements to bring my vehicle in for service. Service was completed in a day and I was back in my car shortly after that. Mr. Singh followed up with a nice phone call.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Ronnie is an exceptional representation of Mercedes Benz....

Ronnie is an exceptional representation of Mercedes Benz. Not only did I receive a thorough overview of options, but Ronnie’s stellar communication allowed me the education and comfort needed to choose the right vehicle for my family. I am impressed and will continue to shop at Mercedes because of my experience with him. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Thank Jonson- for sealing me from a nother dealership

He was very prompt and professional .answered all my questions . he was an exceptional sales person who stole me away from the dealer at RVC to come all the way to Brooklyn.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Technician broke the fule pump while doing the repaire.

Worst place ever. Be very worry to get your car serviced/worked on there They charge a lot, they damage your car and then they make you pay for it. In addition, they do not care at all if they put your life in danger (because of their bad repair service). Think twice before going there!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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I must say thanks to Marian Liuke for the professional...

I must say thanks to Marian Liuke for the professional way she took care of the problem I had with my GLA 250 and I must also say thanks to the service department for the good job they did .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.