Skip to main content

Heller Ford

(851 reviews)
Visit Heller Ford
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–5:30pm 7:00am–6:00pm
Saturday 8:00am–4:00pm 8:00am–4:00pm
Sunday Closed Closed
2017 consumer dealer award
View 1 awards
2017 consumer dealer award
New (309) 490-2080 (309) 490-2080
Used (309) 490-2082 (309) 490-2082
Service (309) 490-2081 (309) 490-2081

Reviews

(851 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heller Ford from DealerRater.

Want to share your experience with this dealership?

Write a review

Sales

Heller is top notch. If they don’t have what you are looking for they will find. Heller gets you in and out with no strings attached.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

No Pressure!

The sale was very non-pressured and professional. It was also very straightforward with no lies or secrets. I also felt they would do anything for you if you needed it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

We had a Great experience buying our Mustang. For us it...

We had a Great experience buying our Mustang. For us it was a drive but it was worth the trip! would definitely recommend to anybody looking for a Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Definitely Recommend

Fast and easy purchase process! We live about 50 miles away and Raef was very easy to work with via phone and email. When we got there everything was ready to go and we drove off in a new vehicle in less than 2 hours. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Very pleasant experience!

I found an F-150 online that I really liked. Raef sent me an email with information. I didn't live close so I had Raef walk around the truck, sit in it, and give me all of the details he could find over the phone. I didn't want any surprises. Scheduled a test drive. Everything was just as Raef said. I needed someone that was honest and helpful, and also worked on my behalf. Raef was exactly that. I will go back to him again. Also, really appreciated Josh. Was informative and provided all the information I needed for my purchase and closing the deal. 2 outstanding people, really made my truck purchase an enjoyable experience. Thanks Heller Ford! You did good!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Outstanding

Our salesman, Raef Friedericks went above and beyond. By far, this has been the easiest and smoothest experience I have ever dealt when purchasing a vehicle. You can tell the dealership cares about there customers. Would highly recommend Heller dealership to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Always ready to help

John Brown, our sales agent, has always been wonderful to work with. He calls and lets us know about deals . We have not yet found the exact car but we will use him! This location is very clean and professional which makes for nice shopping.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great overall experience - will send friends

Bought my first used truck and picked Heller Ford to buy it from. They went out of their way to help me find what I was looking for in a truck and modified the truck to match my exact needs. They let me test drive it for a several days and delivered it to my door for the test drive. While they made the modifications and fixed one small issue they gave me a loaner and then delivered my truck when it was done. Jeff the sales manager was great and gave it to me straight. Corey was my awesome sales manager and knew what he was talking about and helped me narrow my search criteria and then helped me find that matching truck and at a price no one else could touch. He also answered as all my questions honestly and with no sales pitch. Thank you very much Heller Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

First visit to El Paso and enjoyed a great shopping...

First visit to El Paso and enjoyed a great shopping experience with Jason Lyczak! Personable, accommodating, pleasant and professional You will be happy you requested him. Thanks again Jason! Tim and Susan

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Recent Purchase of new Expedition.

Have purchased cars / trucks from Heller Ford for nearly 30 years. Although I live nearly 40 miles from this dealership, the service I have received and the buying experience has earned my business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.