Reviews
Sales
Heller is top notch. If they don’t have what you are looking for they will find. Heller gets you in and out with no strings attached.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
No Pressure!
The sale was very non-pressured and professional. It was also very straightforward with no lies or secrets. I also felt they would do anything for you if you needed it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We had a Great experience buying our Mustang. For us it...
We had a Great experience buying our Mustang. For us it was a drive but it was worth the trip! would definitely recommend to anybody looking for a Ford.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Definitely Recommend
Fast and easy purchase process! We live about 50 miles away and Raef was very easy to work with via phone and email. When we got there everything was ready to go and we drove off in a new vehicle in less than 2 hours. Highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very pleasant experience!
I found an F-150 online that I really liked. Raef sent me an email with information. I didn't live close so I had Raef walk around the truck, sit in it, and give me all of the details he could find over the phone. I didn't want any surprises. Scheduled a test drive. Everything was just as Raef said. I needed someone that was honest and helpful, and also worked on my behalf. Raef was exactly that. I will go back to him again. Also, really appreciated Josh. Was informative and provided all the information I needed for my purchase and closing the deal. 2 outstanding people, really made my truck purchase an enjoyable experience. Thanks Heller Ford! You did good!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Outstanding
Our salesman, Raef Friedericks went above and beyond. By far, this has been the easiest and smoothest experience I have ever dealt when purchasing a vehicle. You can tell the dealership cares about there customers. Would highly recommend Heller dealership to anyone!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Always ready to help
John Brown, our sales agent, has always been wonderful to work with. He calls and lets us know about deals . We have not yet found the exact car but we will use him! This location is very clean and professional which makes for nice shopping.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great overall experience - will send friends
Bought my first used truck and picked Heller Ford to buy it from. They went out of their way to help me find what I was looking for in a truck and modified the truck to match my exact needs. They let me test drive it for a several days and delivered it to my door for the test drive. While they made the modifications and fixed one small issue they gave me a loaner and then delivered my truck when it was done. Jeff the sales manager was great and gave it to me straight. Corey was my awesome sales manager and knew what he was talking about and helped me narrow my search criteria and then helped me find that matching truck and at a price no one else could touch. He also answered as all my questions honestly and with no sales pitch. Thank you very much Heller Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
First visit to El Paso and enjoyed a great shopping...
First visit to El Paso and enjoyed a great shopping experience with Jason Lyczak! Personable, accommodating, pleasant and professional You will be happy you requested him. Thanks again Jason! Tim and Susan
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Recent Purchase of new Expedition.
Have purchased cars / trucks from Heller Ford for nearly 30 years. Although I live nearly 40 miles from this dealership, the service I have received and the buying experience has earned my business.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car