Reviews
Excellent car
Ford escape is awesome! Salesperson was very knowledgeable and helpful. The folks are very friendly too.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
The place to go to for Ford service
Service Adviser really understands the meaning of "Customer Service".
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Recall 2014 Ford Fusion
Staff was very helpful over the phone when I called to schedule the recall appointment. They told me everything I needed to know and were very pleasant. Service was good and fast. Car returned sameday :)
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for your feedback, Alison. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We appreciate your review and hope we can continue serving you for many years to come.
Great service
Purchased a 2012 Ford F-150 and it's a great truck just want I was looking for. Dan was a great guy and helped me get exactly what I wanted.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the feedback. Thanks again for the positive feedback!
Good Service
Positive experience. Helpful staff. Good overall service, however, I am not sure if the specific problem with my car is fully resolved. Like the facility very much.
- Customer service 3.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location. Thank you for taking the time to share your feedback with us.
5 star service !
the service staff is wonderful - the gentleman at the quick service (I don't recall his name) was wonderful - had me in and out in no time! and as always Carlos Santana is wonderful, he makes it a pleasure to come to Quality - you should consider yourselves very lucky to have such a wonderful person working at your facility!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your response, Jacquelin! The staff at Quality Auto Mall always strives to provide personable and excellent customer service. We greatly appreciate your business, and thank you again for the review!
Great experience
John the manager and Ross the sales person were excellent and very accommodating.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
2016 Fusion
2016 Ford Fusion Salesman: Chris Gerrity - Fantastic salesperson. My husband has dealt with him at least three times prior for three purchases. Nice to feel comfortable with such a knowledgeable and experienced salesman and pleasant personality!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great staff and GREAT LOCATION
Awesome experience. ....found the staff to be extremely accommodating and helpful, and service was superb
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your positive review, Luis. We always strive to provide. Thank you again for the review!
great service
they found the problem and fixed it My auto was taken in to the shop soon after my arrivled to Quality Ford
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words!