King O'Rourke Auto Group

Buying my Buick was a great experience, they give you time to breath while looking around then approach for help and answer questions! Service area is alway great, always work with you to get the appointment you need! Will be leasing my next car from them for sure!!

Great deal. No gimmicks or nonsense. Thanks Sean for making it such a smooth transaction. When it?s time to for another purchase I will certainly be back.

I wouldn't even give them a 1 star. I purchased a brand new Acadia from them. Their Service department is the worst. I've had 2 oil leaks, radio and screen doesn't work goes blank, the control, don't work for radio on steering wheel but they claim they fixed it. The Lane device wasn't working their mechanic said I didn't have that function well how did I know it wasn't working if I never had it I would have never known it was working. I went home and fixed it myself and I'm not even a GM mechanic. Their was a hose not working they kept trying to clean it and a few days later service engine light came on. Finally fixed it but looking at some of my invoices I was told they did one thing and then it says did warranty work so guess they are lying to me or frauding GM. My gas tank never stays closed which can cause condisation and mess up my gas and waiting for another one to be replaced. Last time they replaced the gas tank chipped the paint around my gas tank. The lower body of the car was coming off the first week I had it and was told if can't get it not their problem it's GMs problem. Now the other side is peeling. My Sunroof came off and my husband did was stop in and ask for them to get it closed until my appointment since was going to rain. They told him No. He went to a dealership in Nassau on way to work and they helped him. They taped it with duct tape and told me they can't guarantee it will hold til parts came in. Now my car when I drive it I have water dripping on my feet. So I put a claim into GM they have told me 2x that King O'Rourke said my parts are in. When I called last week Jimmy told me they weren't in and would be a long time before they came in and hung up on me. Today 7/12/24 was the best. Jimmy called me all nasty saying I called him 5x today about my car and he was returning my calls. I never called him. I have my call log and going to get a print out from phone company to prove it. He then proceeded to get nasty because someone else was in the room because I could here them on speaker asking me why I wanted to come back to the dealership if I wrote such a bad review about them on Facebook. That's what the call was about and the fact that GM told me the parts were in and I told them about him telling me not coming in for a long time and hanging up on me. This man called me to harass me and mind you again I did not call him I was at work today and then at Sloan Kettering Memorial for cancer treatment. He kept bringing up the reviews on Facebook. My husband called him since I was upset and the Big ol man wouldn't get on the phone with him. Guess only all big and bad with women. Stay clear of this dealership the salesman are no better Tommy salesman manager said to me when I went in with a 2nd oil leak no big deal. I only had 23,000 miles on the car. If you post a bad review they will block you on Social media.

You have a better chance of getting your car fixed right at the parking lot of the Commack motor inn by a stranger. Brought my car in for 2 recalls and an inspection. This genius mechanic inspected the vehicle after unplugging the battery for the recalls?..so a 2 year old car failed inspection. I understand honest mistakes but this is the 3rd time we brought our car here and were told it had to be brought back because they either forgot to program something or didn?t have the part they scheduled the service for. I am done with this dealership

Went to King Orouke for a inspection for a GMC 2023 Yukon Denali diesel n was informed it would cost $40? it is the first NYS inspection (safety check) all vehicles are $10?People beware!!!! The other issue is when charging at king Orouke they charge 3.2% on top of your bill.. I paid cash .. no cashier and no change The girl in service told me to put change on my account I asked is that with interest and or a service charge ? terrible experience when even service people don?t know NYS inspection charges?they do this every day? Beware of scams and ripoffs?

John McCoy was a great salesman! He was honest, communicated well, and applied no pressure to make a decision. This dealership was the only one on Long Island that was willing to negotiate a deal on the car I purchased. Every other dealer said that they could not lower the price of the car even $1. This is the third vehicle that I purchased or leased from this dealership and I will return when I am ready for my next vehicle.

Brought vehicle (2019 Sierra 1500 Denali Ultimate with 34K miles) in for two items that have TSB's - leaking rear window (TSB 18-NA-383) and check engine light resulting in code P25A2 effecting the BSCM (TSB 20-NA-155) which dangerously leaves the truck in limp mode. Both of these are well know and long standing issues that service should have addressed with GM Customer Assistance. Flashing the software is a minor labor only operation and caulking the window (which was done very poorly I might add) rather than addressing the root cause of the leaking window (poor design resulting in cracks to the window frame) has resulted in my $70,000 truck looking like a 5 year old worked on it with glue and popsicle stick. My issue with the TSBs made me dissatisfied with GM, however rather than the service department working with GM to make sure a loyal customer is satisfied with their top of the line vehicle you have now pushed this responsibility to me and billed me nearly $900 for a software update and $7 tube of caulk. I will certainly not return for service and I caution others to steer clear as well. I will purchase my new vehicles elsewhere. Thanks for the complete lack of regard for your customers.

Well car went in again for lifters - AGAIN!!! Which isn?t the dealerships fault - but GMC- on the way home - about a mile after leaving the dealership engine light came back on- catalytic converter died - however what makes this on the dealership service is the fact that it says on the repair invoice ?vehicle needs to be driven to confirm repairs ? if it was then it wouldn?t have had to go back

Sean my service provider was excellent and insured my interaction with the service department went smoothly.

The dealer was great. But the apple play in my 2024 Sierra is not yet supported. What the xxxx is that about? How the heck can you sell an incomplete vehicle? I?d like to know when it will be fixed. And it better be soon.