Reviews
Charging Pad issues
The people at King O'Rourke Cadillac are spectacular! the could not take care of the issue I had but, they made sure I was satisfied in every other way. The issue is with GM and Cadillac not the people (charging pad doesnt work with the Note 5 phone). I love everything else about my XT5 and the people at the dealership and service department!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent service
Every time I visit the dealership I'm greeted in such a friendly and welcoming manner. They treat you like family. I will be bringing my car here for service for years to come!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
great experience
I was looking at the Lincoln MKX but have always been a Cadillac Lover. Wasnt sure about all the extra's for the cost. Armando Salazar took me through everything! He knew what I was looking for and didnt try to push more (I would have left if he did). We found the perfect match and he made everything else seem easy, one day later and I was driving home my new car! this was a Great experience. thank You Armando
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience
I worked with Gerry on a Acadia. He was great, and made my kids laugh. I was very impressed with the way he and his manager interacted with me. There were a couple classic salesman line, but overall I was comfortable and did not feel pressured. What impressed me most is that they met the advertised price without me having to argue; something no other dealership has ever done. I would absolutely recommend him and King O'Rourke.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
AMAZING EXPERIENCE! FELT LIKE I WENT TO DISNEY!
THESE GUYS GO ABOVE AND BEYOND AND THEN SOME. CAN'T SAY ENOUGH GOOD ABOUT THEM. I OWN A CADILLAC THAT I PURCHASED FROM KING O'ROURKE A FEW YEARS AGO, I RECENTLY WENT THERE FOR AN OIL CHANGE AND PROBLEM WITH A TIRE. TOM CLARK HELPED ME, GREAT GUY. THERE WAS A QUESTION ABOUT THE TIRE BEING COVERED OR NOT SO HE GOT THE SERVICE MANAGER JOE LAFRANCE, SO NICE, HE INSPECTED IT TOLD ME NO WORRIES WE WILL TAKE CARE OF IT. THEY CHANGED THE TIRE AND I WAS ON MY WAY. SUCH A SMOOTH PAINLESS EXPERIENCE. LOVE THAT PLACE! KEEP UP THE GOOD WORK.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
rude........
They are the most incompetent dealer ship and the rudest I have ever dealt with...I believe the managers name is joe lafrance, is the most arrogant yet....But it's okay I spent my 50 thousand else where..... Gerard R
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for sharing your comments. Please know we strive to operate our business with courtesy and respect for our customers. We would like to learn more about your experience. Please contact us immediately so we can address your concerns. Thank you again.
King O'Rourke of Smithtown offers great service!
It's a great place to get your vehicle service! Always friendly, helpful & professional. I've been going to Kathy for 10+ years now. Wouldn't go anywhere else..
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Barbara - we always appreciate wonderful comments from customers like yourself. We will pass along your kind words to Kathy. Rest assured that every effort will be made to merit your continued confidence in King O'Rourke for many years to come.
EXCELLENT SERVICE
Always professional, efficient and wonderful at King O'Rourke
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kellie - thank you for your 5-star review of King O'Rourke. Our primary goal has always been to give the best value and service possible to our customers.
Loyal King O'Rourke Customer
Mike Marazzo is a great asset to King O'Rourke. He treats us like we are friends and or family. We have been doing business with King O'Rourke for years and we continue because of Mike. He is professional, courteous and very accommodating. We trust that he has our best interest at heart. Lease contracts always go smoothly even with the pull aheads. Service department is also great see Kathy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Momof3! We appreciate the kind words you have for Mike & Kathy. They are indeed great assets to King O'Rourke and we are proud to have them on our team.
oil change
brought truck in for oil change came back with sctratch bumpper no one ever call me
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your comments. As you recall, we did offer for you to come back to us to inspect the scratch. You have chosen not to come back. Of course, we still would like to help you if you change your mind. Customer satisfaction is of the utmost importance to all of us here at King O'Rourke.