Reviews
Always great
Bro my car in again for regular maintenance and to have a recall taken care of. Lou was my service advisor and took care of everything quickly. The wait ended up being less than he anticipated and everything went perfectly. Paul Miller Audi is the best dealership I've been to
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great review! We are so glad to hear that you had a successful service experience working with Lou and the Paul Miller Audi team. Drive safely, and we hope to see you back again down the road!
Joe Matos was extremely helpful.
Joe Matos was extremely helpful. All promises made were kept. Overall a great experience as a result.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dominic, thank you for the great review! We are so glad to hear that Joe delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Paul Miller Audi!
Excellent customer service
Excellent customer service. Stop by to get key fob programmed. While there also got software upgraded. Waited 2.5 hrs. Waiting area not as nice as Lexus dealership. Only provide coffee and water. Lexus dealership provides variety of drinks, coffee, and foods.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the review. We are always looking for ways to improve the customer experience, and we appreciate you taking the time to share. I assure you that we will keep this feedback in mind for the future. If there is anything more we can do to assist you or better your visit, please don't hesitate to reach out. Best, Chris Burke - Service Manager - 973-575-7760
Excellent service!
Excellent service! Everything was on time with my appointment--fast and easy to drop off and pick up, and everyone I dealt with was helpful and polite. They sent a text with a service update as they were finishing up the service, then another text when the car was washed and ready to pick up.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled your service visit went off without a hitch! Thanks so much for trusting Paul Miller Audi to get the job done. Have a great day!
Nick Moy was excellent to deal with - he was
Nick Moy was excellent to deal with - he was professional, timely and nice to deal with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We are so glad to hear that Nick delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Paul Miller Audi!
Top notch service, attention and responsiveness.
Top notch service, attention and responsiveness. My recent service appointment was stellar. Aaron was a pleasure to deal with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Derek, thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with Aaron and the Paul Miller Audi team. Drive safely, and we hope to see you back next time!
Service with a smile
I have had the best experiences with my two visits to the service department --once for an oil change and just recently to pick up my second key --which, due to the worldwide pandemic wasn't available when I purchased my car last October. I was in and out within an hour --as told when I got there. I especially like the way my car was cleaned ---inside and out --very thorough. I also purchased an oil filter and drain plug from the parts department ---very friendly guys in parts .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hey Albert! Thanks for the review! We are glad that you had an easy recent visit to our service department here at Paul Miller Audi. Thanks for trusting us to ensure that your car is well taken care of. We appreciate your business.
The service was as expected.
The service was as expected. Fast, efficient, friendly, courteous and of the best quality possible.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Matt - Thank you for the many kind words! We are so happy to hear that you are satisfied with our team's service. Hope to see you at your next visit to Paul Miller Audi!
Sales and delivery was great.
Sales and delivery was great. I haven’t had the vehicle serviced yet so I can’t rate the service department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to review us! We are so glad to hear that you had such a successful purchase experience working with the Paul Miller Audi team. Drive safely, and we hope to see you back!
Repair/replace tires
Service was thorough. Aaron kept me informed, explained the issues and disclosed the full cost of the service. Would highly recommend Paul Miller Audi for service and repair.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Shanaz, thank you for the great review! We are so glad to hear that you had such a successful service experience working with Aaron and the Paul Miller Audi team. Drive safely, and we hope to see you back again down the road!