Reviews
Super Easy Process, Professional and Helpful
Excellent Experience purchase CPO out of state. Kevin (in GMC Sales) was extremely helpful and accomodating. He answered all of my questions and even after I signed all docs and then inquired about part of an accessory that may be missing from the vehicle, he put the item on a due bill and notified me that they would be taking care of it. The entire process was done via text message, phone calls, e-mails and Docusign. I handled my own financing and vehicle shipping, but did purchase an extended warranty by Berkshire Hathaway through the F&I department. Everyone I spoke to from sales to reception to F&I were super helpful and professional. Thanks for an amazing experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your positive review!
BUYERS BEWARE!
BUYERS BEWARE!! My daughter had a good experience with her sales person, Tre - test drive, Car Fax was presented to her and they held the car for 24 hours. Then when we sat down to sign the paperwork the customer service quickly went downhill. Tre's integrity totally disappeared. He had written into the contract an extended warranty and included gap insurance, without discussing this with my daughter as an OPTION. When I confronted him about this, he said that the finance department required it and it was mandatory, or else she would have to put an extra $2000.00 more towards the down payment or I would have to co-sign. Yet she was already approved for the loan through their finance department. I then asked Tre how much the extended warranty package was and he refused to answer my question, and just told us what her monthly payment would be. I asked to speak to his sales manager, who just provided printouts of two extended warranty options, still no total price was given to us. I told him that was total garbage, then they finally called in Brandon who is the finance manager. I explained that all we were interested in, was Gap insurance but definitely we did NOT want any extended warranty packages, as we felt confident in the vehicle that was being purchased, and we did not want to pay interest on an extended warranty that was going to be rolled into my daughter's loan. We had NO interest in an extended warranty period! Brandon took us to another building and had us wait in the waiting room while he prepared a new purchase contract. When we went into Brandon's office and reviewed the contract, the only extra cost was the Gap insurance which we had agreed to. The extended warranty had been deleted and I found out that the cost for an extended warranty package would have been an extra $2550.00 dollars!!! Brandon went through the contract & explained in detail what she was signing for on each page. She received a decent interest rate and her monthly payment is $50.00 less/month without the extended warranty. She loves her "new" vehicle and is grateful that I fought long & hard for her best interest at hand. I definitely would NOT refer anyone to Tre, as he did NOT exhibit any integrity or honesty and was down right lying to us, in regards to the finance department requiring that my daughter accept the extended warranty package or put more money down or have me co-sign. BUYERS BEWARE!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please contact Jason Masek at 402-318-5145 and we will do our best to make this better.
I highly doubt Jason is interested in resolving any issues. My husband and I are in the market for a new truck. We much prefer the excellent customer service, we get at Sid Dillon in Fremont, NE. The sales people are honest and are low key. No lies or high pressure, and they listen to our wants and needs. Very professional, honest people at Sid Dillon.
Buyer beware
Drove 300 miles to find that their exceptionally clean vehicle reeked of smoke and was a rusty mess underneath. Their new vehicle division was very classy, but avoid the used vehicle lot like the plague.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. At your earliest convenience please reach out to Steve Kurtz at 402-858-9240.
Speedy Professionals
I inquired about a vehicle on cars.com, while in the end I didn't purchase it I would like to say that Josh Myers and Cameron were speedy and professional in their responses, and the videos sent in the emails were helpful.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for the positive review!
Service
Amazing as always, Husker Auto is the place to go.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the positive review!
Seriously crooked salesmen, focused only on their own
Seriously crooked salesmen, focused only on their own commission checks with no regard for the safety of the cars they sell. Just weeks after purchase, the vehicle needs thousands of dollars of work done on it and cannot be driven safely until the work is completed. Management at Husker Auto is rude, condescending, and defensive.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
There communication is the worst.
There communication is the worst. I dropped my Escalade off at 7:56 for my 8:00 am appointment. I’ve tried calling them and my husband too. It is 2:43p.m and can’t get a hold of anyone. This is a basic tire rotation. This shouldn’t be a all day service. I know I’ve left 3 messages and my husband 1 this is t the first time we have received Terrible service from them. If it wasn’t an 2022 Escalade I would take it somewhere else.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact Jason Masek at 402-318-5145 and we will do our best to make this better.
They wanted to charge us $2,000 extra because we live out
They wanted to charge us $2,000 extra because we live out of state. We talked them down to $1,000 and made a deal on a vehicle and sent a deposit. The day before we drove to get it they told us the price had gone up. We asked for our deposit back - a deal was a deal. Our brother went in to look at the vehicle and NONE of the sensors worked. It was missing chips. This was NEVER disclosed during conversations with them. Canaan and his manager played a pretty low game…not impressed.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. At your earliest convenience please reach out to Steve Kurtz at 402-858-9240.
Sales staff is top notch.
Sales staff is top notch. They answered all my questions and responded very quickly. They are very knowledgeable and helpful in my vehicle purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your positive review!
STAY AWAY!
STAY AWAY! This was hands down the worst experience I've ever had with a car dealership. I inquired about a car they had and was told it was available. I sent them all the info they requested and I was never asked for a deposit to hold the car. They came back low on my trade so I called the manager Larry Young. He said he would look into and call me right back. Once again I was never asked for a deposit to hold the car. He finally called me back almost 7hrs later and got right on the trade value. He told me to talk to the salesman Christian to give him a deposit to hold the car and I said ok. Christian calls me two minutes later to tell me the car sold earlier that day. What kind of people do they have running this place? If they had told me I needed to put a deposit down to hold the car while we worked the deal I would have been fine with that but it was never brought up. What a waste of time. They acted like they didn't care they sold it out from underneath me. Be better Husker GMC. This was disappointing and disgusting.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Chia, thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. At your earliest convenience please reach out to Steve Kurtz at 402-858-9240.
I called and left a message. She insured me I would get a call back. I did not. Are these responses just for show?