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All American Ford of Hackensack

(403 reviews)

Reviews

(403 reviews)

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Ford Hackensak

Carlos, the sales person, was very courteous and took his time to explain the process. Awesome service Alexa was great at showing us the technical features of the car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Professional service and free shuttle!

Intake of vehicle was handled quickly and professionally. Shuttle service to get me back to work and picked up when car was done was a great help and much appreciated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Painless Recall Servicing

Quick handling at drop off. Had all info ready for me to verify. Truck was in great shape after; clean, presets on radio still set, etc.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service, knowledgeable salesman, not pushy

No hassle working with Carlos and Steve, quick and easy to lease a new car. I always leave happy and trust Carlos and Steve to help me make the best choices for a new lease.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service

1. I was able to bring the car in the same day I called (for next day service) 2. Car was serviced, and was ready for pick up that day 3. The car was cleaned(washed and cleaned inside and out) 4. I am very pleased with "rewards" earned program

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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excellent

The gentlemen that took my information in order for my vehicle to serviced was very nice and courteous, he moved things along and explained everything to me. I waited for the service to be complete he told me about 2 hours and it only took about an 1 1/2hrs. He told me if my problem continued to not hesitate to call him and they would do what they could to rectify it. The service given was excellent

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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PERFECT BUYING EXPERIENCE

Our salesman Carlos Marin is extremely professional and a true gentleman. This is my 3rd Ford leased/purchased from Carlos. He always exceeds my expectations and is able to satisfy all of my vehicle needs. He goes out of his way to explain each and every detail of the vehicles, finances, and all of my options which allows me to make the right choice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service All Around

I am a very busy working mother of 3, so time is very important to me.Carlos made my new lease as painless as possible. 2 years ago I leased my Ford Explorer so when I came back to get another lease, Carlos, my salesman from 2 years ago took care of me again. My whole experience has been wonderful at All American Ford in Hackensack.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service department, comfortable waiting area

the WAITING time for service for oil change and tire rotation was only 1 hour very quick I didn't feel like I waisted my day

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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A great experience

The selection of vehicles in your inventory. There were many suv's which I was interested in. There were many price ranges from brand new to certified pre owned. Brian Eschrich our sales consultant was very knowledgable and extremely courteous and professional to us. He went out of his way to see that I got a great vehicle that fit within my budget and made the whole experience fantastic. I want to also thank "Z" for his help in getting the process started.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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