Reviews
Not a good experience
First, the vehicle I bought was reported as having no accidents however there is a dent that was pulled out on rear driver side wheel well that I was not told about. Second, was told the vehicle would be detailed and washed which was not done. Third, there were only three floor mats that were still in the back - they couldn’t even put those down for me. Not very happy with Bob Thomas Ford. I wouldn’t recommend buying from them.
- Customer service 1.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Bob Thomas Fort Wayne Indiana
They were so amazing explaining and going through everything with me. They were some of the nicest people I’ve ever met definitely an amazing experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Alex for your review.
Love My Sport
Had excellent experience with the purchase of Ford Edge Sport. I spent most of the day there with my undecided ....should I or shouldn't I buy this vehicle, with absolutely no pressure, just patience and honesty. We were able to juggle the trade in value of my older vehicle a little where I was comfortable to make the transaction. I trust that they will work with me if any issues arise and look forward in doing more business with BobThomas in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Tami for your review.
Good trade in experience - again.
This is the fourth vehicle purchase /trade in we have done with Bob Thomas Dealerships. Negotiation was simple and easy and always received an above KBB offer for our trade in.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Marcus for your review.
Great Experience!
Was very pleased with the car buying process of my Ford Fusion. There were a few people involved in the process and they did a great Job! Was able to do most of the process electronically and when I went in to sign paperwork was quick and efficient.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Jason for your review.
Service is horrible.
Service department had my vehicle for multiple days and didn't look at it until I called. Even then it was just a "we will work it in as we can" response which means I am without a vehicle until my repairs are done. Will not be going back. Their service department evidently isn't capable of doing anything other than oil changes.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Mr. Burns
Buddy Johnson was great to work with and he did everything possible to help me find the Explorer I wanted at a fair price. This is the second car I have purchased from him and he does a great job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Randall for your review.
Excellent service
Rich Brown did an excellent job in putting the deal together in a short period of time. I would recommend him to anyone interested in a new car or truck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you markv for your review.
Review of Bob Thomas Ford
This was our first time dealing with James Klein and he did a great job explaining everything we needed to know about vehicles we looked at. Our experience at Bob Thomas Ford was excellent
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Harold for your review.
2021 F-150
This is the second time working with Zach Hobbs, and I would recommend him to anyone. I came in with a good sense of what I wanted, and he takes the time to listen instead of trying to "sell" me. Everything was very smooth, and I walked away with a great deal on exactly what I was looking for. If you are looking for a new vehicle, I would start here.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase