Reviews
Write a reviewMade a stressful experience easy
My truck was totaled in an accident so I had to find a new one pretty quickly. They made the process quick and easy to buy my new truck. They also have a car rental department that worked with my insurance so I could be in a vehicle while looking for my new truck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tyler, thank you for the review. We are glad to read that you had a good experience and could get you into something new quickly. Sorry about your totaled vehicle but I hope you love your new truck. Thanks again!
Wasted my time and was very rude
Well this store wasted about 3 hrs of my time. I call ahead to make sure the vehicle was still since it takes me an hour to get there. They said it is and someone can help me when I get there. So I arrive at about 10 til 7pm they hand me the keys and tell me to go drive it so I drive the vehicle. I get back and sit and wait for about 45 minutes til I can actually talk to a sales person. Meanwhile one sales person is doing paperwork with a couple buying a truck. What looks like another sales person plays on his computer and what looks the sales manager sits in his office both ignoring me. After said 45 minutes sales person selling the other vehicle comes and grabs my keys for my trade comes back about 2 minutes later and gives me their proposal we were about 1500 from where I wanted to be to buy but they tell me they won’t negotiate even a dollar. So basically it took me an hr drive there and an hr drive back, sit in there show room for 45 minutes to get treated like a subpar human being. Save yourself the time and go to a store that respects its potential customers
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Tony, we are sorry to read that you felt you had an unsatisfactory experience. We value all of our customers and apologize if we did a poor job making you feel appreciated for your time to drive an hour to visit us. This certainly isn't our intention and we will use your feedback to make adjustments. We are also sorry that after coming down $1,000 that we couldn't settle on a price that made sense for us both. Please don't hesitate to call our manager, Tom if you have any other feedback you'd like to give: 419-447-8131.
Returning customer
Elizabeth always takes care of her clients! I have sent multiple people her way and everyone leaves happy. I just purchased my second vehicle with her.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The best dealership I have ever worked with. Amazi
I have bought many cars in the past and never once had as Pleasant of an experience as I have had with Coppus Motors. They have far exceeded my expectations!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Nate, thank you so much for the review and recommendation. We appreciate you giving us the opportunity and are here if you need anything else in the future. Thanks again!
Awesome
Great staff and very friendly. The process of purchasing was easy. We were already pre-qualified so that did help the process alot easier. Definitely will recommend
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Isaiah, thank you so much for your recent purchase and additionally for your time to leave a review. Please let us know if we can help with anything else moving forward. Thanks again!
Vice President- development real estate realestat
Good experience -good personnel-good value-work done on time - car delivered clean - old dealership with great reputation referred business to friends with great success
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
David, we cannot thank you enough for your business over the years and all of the referrals. We are glad to read you've had good experiences and hope to continue earning your business in the future. Thank you for the review!
Buyer
Frank in service is the best and goes well beyond normal to get things correct. Dealership is always accommodating and well organized.Great people and clean surroundings makes the experience pleasing!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the review, David. We are glad to read you had a good experience! Please let us know if we can help with anything else in the future. Thanks again!
Simply the BEST Service Department
Fair and honest employees at all levels. You are treated with respect. The Sales team works on your behalf and the Service team is prompt and accurate
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Nit, thank you for the review and kind words. We are glad to read that you had a good experience. Please let us know if we can help with anything else going forward. Thanks again!
A+ Service
Service team is top notch. I drive 66 miles to get my car serviced at Coppus! Best service team in the country. A+ Service manager and team!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jim, thank you very much for the review, kind words, and your time to drive the 66 miles to Tiffin. We certainly appreciate it. Thanks again!
Excellent experience with Coppus Motors
I have seen others write this, however I must agree that my experience purchasing my Jeep was one of the best I have ever had
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the review and the great compliment. We are glad to read you had a positive experience. Please let us know if we can help with anything else going forward. Thanks again!