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Napoli Nissan

(2,530 reviews)
Visit Napoli Nissan
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–6:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 7:30am–3:00pm
Sunday Closed Closed
2024 consumer dealer award
View 1 awards
2024 consumer dealer award
New (203) 951-3720 (203) 951-3720
Used (203) 951-6794 (203) 951-6794
Service (203) 951-6728 (203) 951-6728

Reviews

(2,530 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napoli Nissan from DealerRater.

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Courteous and professional staff.

Courteous and professional staff. Prompt service and detailed video explanation of check points under vehicle. Thank you.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're so glad your service experience was prompt and earned us five stars! We hope to see you again for your next maintenance appointment! Thank you! - Napoli Nissan

I love the Milford Nissan store they are the best they

I love the Milford Nissan store they are the best they truly care for the customer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're honored to receive your support, Shezell! Thanks for being a Napoli Nissan customer. We look forward to your next visit!

Came in for an oil change and while I was there inquired

Came in for an oil change and while I was there inquired about going from lease to buy out! Frank got us all set, very pleasant and helpfull!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're so glad Frank was able to assist you and we hope you won't hesitate to reach out if our Napoli Nissan team can be of service again in the future. Take care!

There is no other dealership that I would trust like I

There is no other dealership that I would trust like I trust Napoli Motors. Completely professional, honest....and they know the car business!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your confidence in the Napoli Nissan team! We're truly grateful for your support and look forward to your next visit!

They are always friendly.

They are always friendly. I love how they show you a video of the mechanic inspecting your car and telling you what they are doing and what needs to be in the future. Having a shuttle is very convenient.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Erika, We appreciate you trusting our team with your vehicle! It means so much to us that we could provide five-star care to you and that the video was so helpful! We look forward to seeing you back in the future! Thank you! - Napoli Nissan

Friendly service reps and thoughtful mechanic.

Friendly service reps and thoughtful mechanic. Mechanic was advised to to change oil and rotate tires (10k miles since purchase). He changed and brought truck around, telling me he didn't rotate as tires appear to have zero wear, as if new, and I shouldn't pay for rotation. I told him they had 10k on them and rotation is covered under contract so he took it back in right away and completed the work no problem. I like that he considered my wallet before just doing the work.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

It makes our day to read this kind five-star review of our team! We love hearing that our team helped provide quality yet affordable care to you, and look forward to your next visit! Thank you for being part of our Napoli Nissan family!

Overall experience was very positive and hassle free.

Overall experience was very positive and hassle free. The staff was excellent to deal with.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi Bri, We're grateful to have earned your five-star rating and kind words! We hope you enjoy your vehicle and look forward to working with you again! Thank you! - Napoli Nissan

Sales great and service quick and friendly.

Sales great and service quick and friendly. Would go back again to buy a car.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting the Napoli Nissan team with your automotive needs, Robert! We appreciate your business and look forward to seeing you again next time. Take care!

Great service friendly knowledgeable associates Would

Great service friendly knowledgeable associates Would recommend to other people never a long wait time

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're grateful for your support, Debbie! Thank you for being a Napoli Nissan customer. We look forward to seeing you next time!

Good!

Good! I have rapor with the service people there and the staff is always welcoming

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We couldn't thank you enough for your review! We look forward to seeing you next time at Napoli Nissan!