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Napoli Nissan

(2,523 reviews)
Visit Napoli Nissan
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 7:30am–3:00pm
Sunday Closed Closed
2024 consumer dealer award
View 1 awards
2024 consumer dealer award
New (203) 951-3720 (203) 951-3720
Used (203) 951-6794 (203) 951-6794
Service (203) 951-6728 (203) 951-6728

Reviews

(2,523 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napoli Nissan from DealerRater.

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I was taken on time.

I was taken on time. I was advised that my service was delayed and would take a little longer which was not a problem for me. Waiting area is very nice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

This is what we love to hear! We look forward to seeing you next time at Napoli Nissan!

Tried to coerce into performing brake and rotor service

Tried to coerce into performing brake and rotor service stating there was 0 mm left. Made to sign a waiver. Inspected by an independent mechanic and told that this was untrue. This is a very deceptive practice which will be reported to Nissan.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Quick and efficient service process.

Quick and efficient service process. Vehicle was washed before returning it to me. Communication was excellent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review, Tim! We're so happy that our team provided you with an excellent visit! -Napoli Nissan

I was happy to experience a quick purchase of my car and

I was happy to experience a quick purchase of my car and Mr. Valentino was so helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your excellent review! We look forward to seeing you next time at Napoli Nissan!

I already did.

I already did... Organized, helpful and very polite.... On time and easy to deal with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a review! We hope our Napoli Nissan team can be of service to you again in the future!

I like Nissan as the workers are professional yet

I like Nissan as the workers are professional yet pleasant. Wait time is within norm and they even provide coffee sometimes

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Molly, thank you for your 5-star review of Napoli Nissan! We really appreciate it and look forward to seeing you next time!

Thank you for your assistance in a ti.

Thank you for your assistance in a ti.ely fashionable for always being at my assistance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

You're so welcome! We're grateful to have you as a loyal Napoli Nissan customer and look forward to seeing you again! Thank you!

This dealerships is hands down the best Nissan I’ve been

This dealerships is hands down the best Nissan I’ve been too. Love the videos ! Excellent customer service ! Great communication !!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're truly honored to receive your support! Our team takes pride in delivering excellent customer service and we appreciate you taking the time to share these kind words about our dealership. Take care and we'll see you next time here at Napoli Nissan!

Service was exceptional.

Service was exceptional. Always happy with each service. Service department is very informative and are helpful. Will keep coming back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear you had an exceptional experience here with our team, Priscilla! We appreciate your kind words and look forward to seeing you for your future automotive needs! Thank you! - Napoli Nissan

The service was good, I waited for my car, the facility

The service was good, I waited for my car, the facility is good, very good overall

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting the Napoli Nissan team with your vehicle! We appreciate your kind feedback and hope to see you again next time!