Matthews Hargreaves Chevrolet

I was there for an oil change, but everyone there was really nice

The Customer service team was great. The repairs look great.

Very disappointed that the sales rep did not call me back with any offers I went in there on a Tuesday night about 5:30 reviewed some cars asked for a... call back to set up an appointment for Thursday never returned my call or had any offers for me. I also did not like the advertisement saying that Chevy Equinox for 199 a month $436 down was unheard of. I don't like gimmicks to get me into the showroom I like honesty and true advertisement. I simply tell the salesperson give me your best offer. I believe in supporting my local community and this case I probably won't.

We took our 2010 Malibu in for power steering service. It had failed. Matt, our service writer told us the repair was waranteed and that we would owe... nothing for the repair. We got the car back and it was still malfunctioning. We took it back. Matt said we "had to start all over" and charged us $99.00 to look at the car we had just brought in for repair!!!! We objected, but both of us had to get to work and so we left the car. In the end, the service manager, Robert, reported that the first mechanic had failed to "calibrate" the steering pin and that was why the repair did not work. We picked up our car, without charge, at the end of the day. Note that our service writer, Matt, was rude and inappropriate in behavior when we brought it back in that morning, stating that we were "starting new" and he wanted to charge us $99.00 just to look at the car we had just brought in for the same repair!!!!!! He continued with sarcastic remarks and made fun of my wife and I during the check in process. At this point, I insisted that the service manager, Robert, take charge and his mechanic determined that the car had been negligently repaired in the first place and proceeded to have the car repaired correctly. We thank him for his attention to our situation and his congenial manner in dealing with us. The car is now running fine and we thank Robert for his attention to the situation. We paid nothing for the repair as, noted above, it was under warranty after all.

Although a very busy day,Tom Kaiser thoroughly explained the process and approximate length of time my car would be finished. As usual Matthew Hargreaves... met my expectation and provided great customer service.

I received excellent care from the service department.

Great experience, friendly staff. Really enjoyed our talk with Jackie our salseperson.

Jared Diskin provided great customer service and helped me through my first time leasing. I had many questions and concerns that were all addressed and... he went above and beyond what I expected.

Every one that I dealt with went out of their way to help me!

I had to work and they made it very convenient for my schedule. He went out of his way to get my car fixed around my schedule. Very professional.