Edwards Nissan

I went in to look at a 2008 Dodge Grand Caravan on a Thursday, Decided I liked it well enough to negotiate a price. It was listed at 15,900. We negotiated for 14,188.00. After going through all the paperwork and credit checking they told me it went through and my payment would be $360 a month. I then went to financing and filled out purchase agreements and other paperwork. They gave me the Car and told me to come in a few days later to finalize everything. I left with the car even put $65 gas into this Van in which I thought was mine and put Full coverage insurance on it. I sold my other car that wasn't worth much in the meantime. I then received a call on Tuesday telling me they were having problems with the loan going through and wanted to know if I had a cosigner. I told them I didn't and said I explained all of this to you when I came in Thursday so he said Ok i will get this done by tomorrow. I then received a call the same night from the sales guy that sold me the car and he asked the same thing so I told him the same thing i told the other guy. He said don't worry about it we'll get you taken care of. I then Called Clint Ingalls the guy in finance that had me sign all the papers on Thursday, to see what was going on he had no idea but told me they wouldn't let me leave with a vehicle if they didn't think I could not get approved. I said okay I will be in, in the morning to get this all taken care of. When I showed up they then tried renegotiating the payment I said I already arranged a payment in which I was told was set. I than gave them my husbands info to be on the loan as well as talked to the bank in which they agreed to do the financing now supposedly with a better interest rate but without tax and title in the loan like it was before. Now I get a better interest rate and payment of $356 no warranty I said no they they wanted to give me a check for $600 towards tax and title and raise my payment to $372 but stressed that $600 wasn't in loan now the interest rate went up...? I said No after talking to my husband. Then they wanted to give me $1000 for taxes and looked at the purchase agreement and saw there was an extra $100 on their they had NO CLUE where it came from so they added that and told me they'd give me $1100 for taxes and title and my payment would be $356 no warranty. Back and Forth Back and Forth. This is not the way to handle business so I gave the car back. Bye Bye $65 in gas and having no vehicle what so ever. Sad thing is They had me talk to the bank on the phone and afterward Clint came back in and told me the bank would approve it, with no tax and title. I went out and took my things out of the Van and gave them the key. They said okay sorry and walked inside. I then went to another dealership and was approved for a loan on the stop and drove off with the a newer model of the same vehicle with half the miles with a fantastic Warranty. Our lawyer has been in contact regarding this matter as this is the worst business anyone including the laywer has ever heard of doing. YO YO sales!!! Do not BUY From this dealer. You may drive off in a car that is not yours! http://money.cnn.com/2004/01/14/pf/autos/yoyo/

I have never received such beautiful treatment from any car dealer in my life. I bought a 2005 Honda CRV. I had this CRV only one month and took it back to them because it stalled one morning, they (service department) found that it was burning oil internally. They replaced the entire engine, they did NOT like how the replaced engine ran. They replaced the replaced engine again. This time perfect. All for a used vehicle already off their lot for a month. Plus let us use a cool Juke for the time ours was in the shop. Amy Vermule and Curt from the service department were just the best. How much did this cost me???? Not one cent. I highly recommend this auto dealership to everyone, it trulely pays to cross the bridge. Thank you so much Lake Manawa Nissan/Kia. Monica Yeager, Omaha, Nebraska

My car broke down and I panicked and went to carhop. My credit did not warrant carhop. Got me out of a car that I was top heavy in and into a 2012 a kia forte. All staff worked hard to make this happen. Low interest no down and reasonable payments considering my situation. It really pays to cross the bridge.

Bot from Lake Manawa specifically for the extended warranty. Turns out, the warranty requires significant extra maintenance, above what the Nissan manual recommends, be performed by Lake Manawa. Also, was told vehicle would be meticulously detailed. It wasn't. When picked up, it was dirty, spots on floor mat weren't cleaned - these had been pointed out to sales person when we bot the vehicle, wheels still had blue dots on them, chip in paint on door - just to list a few issues... It took 2 trips back to remedy.

I felt no pressure to buy a car! Everything went very smooth and all my options were presented with no pressure. Pat was a great salesman. My daughter came with me and she had fun also.

We feel we got a very good deal with no hassle or pressure. Very fair all the way around and we love our Altima coupe. This dealership may not be the largest around, perhaps, but their deals are huge and they are willing to negotiate. I would certainly do business with them again.

Always good service and willing to accommodate your needs. It is a seamless experience and usually very fast. No sitting around for hours waiting for your service to be completed! Lisa M

I purchased a used 2005 GMC Canyon from Lake Manawa Nissan on July 28th, 2012. I have had multiple after the sale issues with them. These experiences have soured my experience with the staff and I will not purchase a car from them again, or recommend them to anyone that I know. The actual experience of talking to the Salesperson, taking test drives, and haggling over price was not that bad. It was not high pressure at all, and the sales Salesperson seemed like a down to earth, reasonable person. My first issue with the dealership was their slimy Finance Manager. I have good credit, so they had no problem approving me with a decent rate, but the Finance Manager tried to up sell additional add-ons for everything under the sun. I politely told him multiple times that I did not want any of them. So, on his last attempt to up sell me, he told me that he could get the interest rate down another % if I just bought the additional warranty. He crunched the numbers and came back and told me that the monthly payments would be the same for the same amount of time if I bought the additional warranty with the lower interest rate. I skeptically agreed, and we proceeded to start to sign papers. When we got to the document that laid out the payment amounts and number of payments, the number of payments showed 6 more!!! (From 60 mo loan to 66 mo loan.) I told him right then and there to take all add-ons off the deal or I am walking out right now. This resolved the issue, but it left a very sour taste in my mouth. My next issue with the deal was that I was disclosed during the sales pitch that the vehicle had a trailer hitch on it. During the sales pitch, they printed off a sheet that listed all of the trucks options and the original prices for all of those options, and a receive hitch was one of the options. The truck has nearly every option you can buy on it, so I never really thought to look for it when I was looking the car over. The salesman never did this either. After driving the truck home, I realized it did not have a hitch. While I admit that this is also my fault for not looking closer, it still is not right. I called them back and talked to them about this, and the answer I got back was “we’re sorry.” Well, sorry is not going to buy me a hitch, so that does nothing for me. The third and probably most frustrating issue was with getting the license plates for the truck. In Iowa, the dealer rolls this tax and tag into the financing, and sends this info to the County Treasurers office, which in turn sends the plates directly to you. Usually this process is pretty painless and happens within a few weeks. I purchased the truck on 7/28 and went home with in transit tags that expired on 8/20. Over three weeks go by, and I don’t have the plates yet, but I do get a call from the salesman on 8/15. He advises they recorded the mileage wrong and need the mileage that was currently showing on the truck. I gave him this, and he advised the plates would be on their way shortly. I did not receive the plates, or any other communication or calls from the dealer or treasures office. I called Lake Manawa Nissan back on the 16th of August and advised I do not have the plates. They tell me they sent on 8/15. So I figured they would take a couple days to send, so I would check on 8/20. I called the Treasures Office on 8/20 and they advised that they have not processed the plates yet. So I call Lake Manawa Nissan back, and tell them to fix it. They call the Treasurer’s office and magically the paperwork is there, so Lake Manawa Nissan advises I should go get the plates. I go down the Treasurer’s office today (August 21st) and they advise that one that the Damage Disclosure form was not signed by the dealer. They cannot issue plates without this. So now, I have to one day the document to Council Bluffs, have them sign it, then have them one day it back. So best case scenario is that I will have my plates on the 24th, a full 4 days of driving around on expired in transits. Through all of this, they Dealer has not offered to reimburse the loss of my time, or gas money for all of this driving around. I understand that clerical errors happen, but there was no effort on the dealerships part to call me and give me a heads up that there was a delay, or seemingly no apathy for the terrible experience.

High pressure sales. Managers very rude if you do not buy. Do yourself a favor shop elsewhere. Got a better deal and treated with respect at H&H Kia.

Our salesman Teddy G was extremely helpful in finding us a vehicle that meet our needs. He went above and beyond to help us get the best vehicle at the best price that fit our budget. We also loved the promotion that was going on during our purchase which included the taxes and fees. Thank you very much Teddy for all of your help! We definately will purchase our next car from you! Jim and Julie K.