Reviews
Michelle was great to work with.I loved her personality...
Michelle was great to work with.I loved her personality and passion for the job.The next car i buy i will diffently have Michelle help me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for letting us know how we’re doing! Michelle is a valued part of the Lake Manawa team and always does a fantastic job assisting our clients. We pride ourselves on making the car buying experience easy and hassle-free for our customers. We look forward to seeing you again in the future. Be sure to check us out on Facebook and Twitter for great specials! Sincerely, Chuck Norman - General Manager cnorman@lakemanawanissan.com
I have had nothing but great service from Lake Manawa...
I have had nothing but great service from Lake Manawa Kia. This is the second Kia I have purchased from Lake Manawa and I am very happy with my whole sales experience. Michelle was just wonderful in trying to get us through the sales process as wuickly as possible so we could get home before a storm hit. If I ever have need to purchase another car it will be from Lake Manawa Kia.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your continued patronage and for leaving us this great review. At Lake Manawa, we want every customer to be 100% satisfied with their vehicle and are happy Michelle could make that happen for you! Thank you again for making us your dealer of choice and we look forward to serving you in the future. Also, please follow us on Facebook and Twitter as we have specials exclusively for our followers. Sincerely, Chuck Norman - General Manager cnorman@lakemanawanissan.com
He was disrespectful. He was offensive. The car was way...
He was disrespectful. He was offensive. The car was way over priced. When we started to talk numbers he literally started yelling at me. NEVER giving them my business.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Cecilia, Thank you for your feedback. We’re sorry that your experience at Lake Manawa Nissan Kia was not what you had hoped it would be. I have read your comments and, if you would be open to contacting me, I would be happy to speak with you to further discuss what occurred during your visit. Sincerely, Chuck Norman - General Manager cnorman@lakemanawanissan.com
Justin was extremely friendly got a hold of me really...
Justin was extremely friendly got a hold of me really quickly after I submitted my online application and was really great with following up with me during the whole process. He worked really hard to get me in to my car and he got me into an extremely nice car. I love it. My overal experience with Lake Manawa was awesome.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your recent experience with us. We strive to make sure that every customer is treated kindly and with the utmost care and it's reassuring to hear that you have noticed out efforts. We look forward to seeing you in the future! Be sure to check us out on Twitter and Facebook as we have many great deals for our likers and followers. Sincerely, Chuck Norman - General Manager cnorman@lakemanawanissan.com
Friendly staff, worked with me to get exactly what I...
Friendly staff, worked with me to get exactly what I wanted. They will not let you leave unless you are happy with what you are getting. I would definitely buy from them again, and will be telling my friends to go see them! Zach Mahoney is the man to talk to, and if you are shopping online, make sure to hit that chat box, Dawn was a big help before I even got into the store, had everything lined up for me to look at for the appointment I had set up.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We greatly appreciate you taking the time to post this fantastic review for our dealership! I am more than thrilled that you had such a wonderful experience with Zach and Dawn and I know they both enjoyed assisting you as well. We hope you enjoy your new car and thank you very much for making Lake Manawa your dealership of choice. Take advantage of our monthly offers by becoming our fan on Facebook and Twitter. Regards, Chuck Norman - General Manager cnorman@lakemanawanissan.com
My husband and I cam in to find a car and needed one...
My husband and I cam in to find a car and needed one right away. Ric was very helpful and listened to what I wanted. He showed me a few options, however was able to locate what we wanted and needed very quickly which made the car buying experience much more enjoyable. I dreaded this task, but Ric made it fun, quick and painless. He is great to work with and will have no problem with sending others his way if they are looking for a car. Thanks!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We would like to extend our most sincere gratitude to you for providing us with this feedback. Ric and the rest of our team work very hard to ensure that each guest leaves satisfied with their purchase. It is always flattering to hear from our customers when we've accomplished this. Be sure to check us out on Twitter and Facebook for exclusive specials! Regards, Chuck Norman - General Manager cnorman@lakemanawanissan.com
Our experience in leasing a new Kia for our daughter was...
Our experience in leasing a new Kia for our daughter was extremely positive. All options were explained fully to us and we did not feel pushed. The atmosphere was very friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
On behalf of all of us at Lake Manawa, we'd like to thank you for your outstanding review. We feel that all leasing experiences should be simple and straight forward, so it's wonderful to hear that we continue to be on the mark! We hope that your daughter enjoys her new car and be sure to find us on Facebook and Twitter for great specials and industry news. Sincerely, Chuck Norman - General Manager cnorman@lakemanawanissan.com
I CAME IN TO BUY A NEW VEHICLE AND WAS INTRODUCED TO...
I CAME IN TO BUY A NEW VEHICLE AND WAS INTRODUCED TO MICHELLE WHO WAS GREAT AT FIRST SHE FOUND ME EXACTLY WHAT I WANTED THEN THINGS GOT HECTIC AND WHEN I WOULD ASK WHAT THE AMOUNT WAS OF THE VEHICLE OR WHAT I WAS BEING GIVEN FOR A TRADE IN I COULD NOT GET AN ANSWER. I LEFT WITH THE VEHICLE AND CALLED MICHELLE FIRST THING MONDAY MORNING TO FIND OUT WHAT WAS GOING ON AND WHEN I ASKED AGAIN WHAT THE DOLLAR AMOUNT WAS THAT WAS BEING SENT TO THE BANK WAS I WAS TOLD LET ME LOOK AT THE REBATES AND I WILL CALL YOU BACK THAT WAS AT 1PM I CALLED BACK AT 730PM AND STILL HAVE NOT HEARD BACK I EVEN CALLED THE DEALERSHIP TO TALK TO THE FINACE DEPARTMENT AND COULD NOT GET A CALL BACK FROM THEM EITHER. TOTALLY FRUSTRATED I DO NOT THINK ITS UNREASONABLE TO ASK HOW MUCH I AM GOING TO BE PAYING FOR A VEHICLE OR TO FIND OUT HOW MUCH I AM BEING GIVEN FOR MY TRADE IN. WILL GO TO LINCOLN AND BUY THE SAME CAR THERE AND I AM SURE THEY WILL TELL ME HOW MUCH THEY WANT FOR IT AND WHAT MY TRADE IN IS WORTH
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
I had an issue with the dealership, however, after...
I had an issue with the dealership, however, after talking with the General Manager, the issue has been resolved. Customer Service is very important to Lake Manawa Kia, and I am satisfied with the resolution. Thank you Mr. Norman!
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us this review. We love hearing from our customers because it helps us to make sure that we are doing everything possible to achieve complete satisfaction. I apologize again for your previous experience with us but am so happy that we were able to turn the situation around for you. Please don’t hesitate to contact me if you have any questions or concerns! Sincerely, Chuck Norman - General Manager cnorman@lakemanawanissan.com 712-366-9481
Teddy was very fun to shop with, he knew exactly what i...
Teddy was very fun to shop with, he knew exactly what i wanted. I am 16, this is my first car and i am very happy with it. My brother knows Tim, Chuck, and Heath from highschool and led our hunt for a car to Lake Manawa. Everyone was so knowledgable and easy to talk to, and made the whole experience less stressful and more fun to do. My mom says we will only go back to Lake Manawa. The guy at the bank part of it was AWESOME! and my mom says this was the best carbuying experience she's ever had. The other places she has been wre awful and it wasn't like that here.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Stephanie, Thank you for this wonderful review. We’re so pleased that we could be a part of this milestone in your life. At Lake Manawa Nissan Kia, we strive for 100% customer satisfaction and are happy to hear that Teddy and our team achieved this goal. Enjoy driving your car and we look forward to serving you and your family in the future. Also, be sure to like us on Facebook and Twitter for access to exclusive specials. Sincerely, Chuck Norman - General Manager cnorman@lakemanawanissan.com 712-366-9481