Reviews
2014 chevrolet Cruze LT,
I had my 2014 Chevrolet Cruze LT in for service today, I had a defective drivers vanity mirror and was getting some pulsation in my brake pedel , Bonners replaced the vanity mirror with a brand new one and resurfaced my brake rotors under my warranty, no charge to me, I just wanted to tell them there the best, and I recommend them to anyone and I love my Chevrolet cruze, I have 20,000 miles on the car now and I still love it, my next car will be purchases from Bonner Chevrolet for sure!!!!!!!! Thanks Bonners
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your kind words. We value our customer relationships and always strive to give the best service, care, and value-- it's always rewarding to us when we hear from a great customer like you! Thank you again for taking the time to write about your experience and we look forward to seeing you in the future at Bonner Chevrolet. _Sheree, Business Development Center Manager
owners
on 7/27 i discussed with with mr harfman on a new truck,he e mailed info includeing price and specs, we went back and forth on trk in stock,e mails will be sent to dealer on request,on sat i stopped at dealership and was informed mr harfman had retired, by aaron c. he gave me his card and i e mailed him on trk mr harfman was woring on,the trk was in stock,i informed later i was going to pass on trk.he emailed me if i was still interested in trk,i told him it all depends on the trade of my 2013 chev trk i purchased at bonner,thats when everything stopped,i e mailed him again and got no response,so i guess i have to look elseware, i regret this as i liked bonner as a family dealership not a dealer that sells and forgets you,bonner treatd me very well when i purchased 2013 trk,now i feel like they don't want me. ????
- Customer service 2.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 1.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
T.J. thank you for the feedback, we do pay attention to every comment we get as we ultimately strive to be #1 in customer satisfaction. We value each and every customer. We regret that you were unable to connect at this time but I will be personally calling you- and when you are in next time you will have the prompt, courteous attention that our customers have come to know and appreciate and it our #! mission to deliver--always! Regards, Sheree, Business Development Center Manager
Jack Nicholson
We were very pleased with the service and knowledge of Mr. Nicholson.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
So glad your experience was top notch and that you found us helpful ! We're proud of our new showroom facility and very pleased that you had the chance to enjoy it! Many Thanks for your Business, Sheree, Business Development Center Manager for Bonner Chevrolet
Superior service
The service we received when we walked in to Bonner was wonderful. A welcoming greet, helping in finding the right car for us, and the time spent on showing us all the features of the car. We weren't rushed and the salesman was very courteous. This is the only place I plan to purchase vehicles from in the future! Overall, SUPERIOR service!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you SOOOOOOOOO much for your kind words- its always rewarding to know that our intent in offering the BEST POSSIBLE customer care is appreciated! We find so many loyal Bonner customers who continue to purchase multiple vehicles with us, over the years- and that tells us we are doing our job right and will continue to listen to our customers, and meet their needs as best we can! Thanks so much for taking the time to let us know about your experience. Regards, The Team at Bonner Chevrolet
Love our Equinox!
We never leased a vehicle so it was all new to us. Ed explained everything to us, answered all our questions and concerns. Brought the vehicle to the front so we could take a look at it and take for a test drive. When we decided to lease this vehicle, Ed was there to explain everything about the car. Loved dealing with Ed--and we love our Equinox!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Aww thanks for the TERRIFIC words- we truly LOVE it when our customers walk out of the door with a big smile on their faces!!!!! If by chance you know someone in the market soon= please pass Ed's name along= you will be sent a $50 check for any refrals that buy new car from us! Thank you so much for your Business!
Good experience. They just need some people skills
I took my car there for its 7500 mile check up. When I walked into the place, I saw three men milling around and a woman in a booth. I did not know what to do at first. It would have been easier r me if someone greeted me and asked me what my reason for being there was.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks you so much for the feedback- we pride ourselves in continuously improving for your satisfaction.... your feedback helps us know what we can do to help you more, so we thank you! With that said- since your visit we have added staff to ensure that you will be greeted and helped very efficiently... it is our desire to continue our reputation and exceed it! as our source for #1 customer satisfaction!
Great Service
Your service is indeed fantastic. You are courteous, efficient and respectful. I can leave your facility after having service performed, knowing that it has been complete and I can be confident that my vehicle is in top condition. I have no worries about any possible problems on the road.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Billie! We're so glad to hear that you were pleased with your service and thank you for choosing Bonner!
Best Care Dealership
I have dealt with bonner chevrolet since Buddy Crossin was the owner. Then his Son'd Rich and Tommy took care of us. Now buddy's grandson Tim is takingcare of us. Car shopping is a family affair. They have always given me the best deal.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Frank! We appreciate your business! -Kelli Crossin
Very clean facility, show room outstanding
My experience would say was very good. The individuals were very helpful. They did not pressure you for a sale. Explained everything very thorughly
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much, Mary! We sincerely appreciate your business, enjoy your new car!
Tremendous service, beautiful new facility
This is the 5th new vehicle we have purchased from Bonner Chevrolet. We have moved out of the Kingston Area and now live close to the NY State line, and although we have numerous Chevrolet dealers near us we continue to return to Bonner Chevrolet for our vehicle purchases as well as any major maintenance issues. In all the years of dealing with Bonner Chevrolet I have held them in the highest regard and have always found their sales and service departments to be of the highest caliber. Our last 4 vehicle purchases have been handled by Dan Dornsife who has always treated us fairly and honestly and goes above and beyond to insure that we drive away happy with our purchase. In nearly 20 years of dealings with the staff of Bonner Chevrolet - both sales, office and service, I have never had a negative experience and always find everyone going the extra mile to deliver quality service and customer care and that is why we keep coming back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sandra, thank you so much for your kind words. We're very happy to hear about your positive experiences over the years. We sincerely appreciate yous business!