Skip to main content

Bob Thomas Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (121 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (121 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Thomas Ford from DealerRater.

Want to share your experience with this dealership?

Write a review

The perfect car for me.

I had been searching for a car all weekend. On Labor Day my son and I decided to go back to Bob Thomas where I had bought my last car 15 years ago. The place was busy as you can imagine, but we were greeted by Tony Oliva and my hunt was over. He listened to what I was looking for and suggested a car for a test drive. While we drove he listened to what I needed in a seat because I drive for work. When we got back, despite the craziness of Labor Day, Tony was able to find just the right car for me, at a price we could agree to. Tony was a true gentleman. He made the pick up process even easier, helping me to sync my phone and setting me up for a class. The next day, he checked in with me to make sure I was okay. I love my car and I know from past experience that the service department at Bob Thomas is one of the friendliest and dependable team around. Thank you Tony Oliva

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
5 people out of 5 found this review helpful.

An honest car sales person

We had been looking for a car for quite awhile and were very discouraged. All we seemed to find were salesman that didn't care what we wanted as long as they sold us something. That all changed at bob Thomas when we met Tony not only did he help us find the car we wanted,He in my opinion went way above and beyond to make sure we were completely happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
5 people out of 5 found this review helpful.

Great leasing experience.

What started as an initial visit to Bob Thomas Ford to look at some possible lease vehicles turned into a "done deal". The courtesy, knowledge and assistance of the whole staff so impressed us that we knew almost immediately that we had found the right place. Two day later we drove home in our new Focus knowing that we had made the right decision and formed a lasting relationship with the company.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
5 people out of 5 found this review helpful.

Best Car Buying Experience Ever!

From the moment my wife and I walked in the staff there were very helpful. We bought a new Ford Taurus and Luke the salesman along with the General Manager Colby were great. Seemless no pressure from start to finish.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
5 people out of 5 found this review helpful.

Very nice to deal with

we bought two cars from them over the weekend, one used and one new. Tony, George, Joe and Colby were very easy to deal with and gave us a fair deal. My mom being older and not understanding technology that well has gone back several times and each one, including service, have gone out to help her. They made sure she had new tires and breaks before she left with the car and any recalls were taken care of. As for my new escape they gave me what i asked for with my old escape plus the zero percent financing. I would highly recommend them

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
5 people out of 5 found this review helpful.

"Superior Service"

We recently purchased my new 2015 Mustang from Bob Thomas Ford. My husband found my "Dream Car" car online. I called the next morning and Angelina gave me all the info on the car. She worked diligently making sure everything would be all set when we arrived. We had a 2 1/2 hour drive round trip. We were very happy with the amount we recieved for our trade-in. Angelina did a wonderful job showing me how all the devices work on my new car If Angelina was busy with another customer or not at work she had made sure that we had a back up name of another team member to help us. We always spoke to a live person- never went to voice mail. Angelina came in on her day off to assist us in picking up my new car. It is fantastic how "The Bob Thomas Team" works together to make the purchase run smoothly for the customer. When we need to purchase another car we will not hesitate to drive the distance for the Superior Service that we recieved. Thank You Bob Thomas Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
5 people out of 5 found this review helpful.

Outstanding Service

I recently purchased a new car from Bob Thomas Ford and I am blown away at how well I was treated. I was down from Attleboro MA visiting family when my old beater died. I dealt with Colby and John and I would drive down to Hamden in a heartbeat to deal with those guys again. They treated me with respect from the minute I walked in the door. I went in on a Sunday and drove away that day in a brand new car. I would recommend Bob Thomas Ford to all of my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
5 people out of 5 found this review helpful.

Fantastic

I got a new Ford F-150 for graduation and they couldn't have been more helpful. They also helped very much with the service of the car like the code and everything it was great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
5 people out of 5 found this review helpful.

Wonderful Experience purchasing my new car! Highly recommend

I came in on Saturday at 11AM and picked up my new 2015 Ford Focus Sport Sedan at 3PM. This speaks for itself on how great the service was. I was nervous because I had not purchased a new car in years and frankly it was not a good experience. Then I went to Bob Thomas Ford and found out what a difference a reputable dealer does. I had gone on line to get preapproved. Tony Oliva called me to set up an appointment which I did. From the beginning he was courteous and knowledgeable. Before we even spoke on how much it costs he had me ride the car so I can experience how it operates. Then he had me meet George Clomon, the Business Manager, who worked on getting me financed. Again it was so easy, simple and fast. No hassles at all. He made me smile even more than I usually do when asking me what time I wanted to pick up my new car. When I did come Tony took me out and again explained all the things I was getting with this car in detail. I am even going to a class to learn about all the devices. As I was driving out the Manager of Bob Thomas came out to thank me and congratulate me on my new car and welcomed me to the Bob Thomas family. If you need to purchase a car I highly recommend Bob Thomas Ford! You will not be disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
5 people out of 5 found this review helpful.

New car purchase

this past February I leased a new 2015 Ford Fusion from Bob Thomas Ford. The sales rep Tony Oliva made the experience one of the easiest I have ever had. Every question was answered and I had the car in the same day. They were a pleasure to work with. Sincerely Bill Whalen

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
5 people out of 5 found this review helpful.