Bob Thomas Ford

Thank you so much for taking the time and effort to write a review about your positive experience with our dealership! Your business is important to everyone in all of Bob Thomas Ford's departments as we want to be your only source where you'll know that you'll always be completely satisfied! We know that we have to earn your business every day which is just part of the reason why Bob Thomas Ford has one Ford's Presidents Award not once, but twice in recent years. Thanks again for your review!

Thanks so much for your positive review on your experience doing business with Bob Thomas Ford! Sharing your experience with an online review is important to us as we constantly strive to exceed customers' expectations. As a two time Ford President's Award winner, we know that we have to earn your business every day. We want all customers to have the same experience as you. Many dealerships claim to have a dedicated Internet department but at Bob Thomas Ford there's actually three of us working full time to make sure that our online inventory is as up-to-date as possible. Our online inventory is updated constantly with actual vehicle photos and notes to make sure that our potential customers have the most accurate vehicle information possible. Most importantly, our BDC Manager, Nancy Lee and our Internet Representative, Danielle, do everything possible to get customers the exact vehicle they want. If we don't have it in stock, our concierge service will find it. Thanks again for you positive review which is greatly appreciated!

Thanks for your positive review which is greatly appreciated! Our concierge service is available to all customers so that we can provide the ultimate in customer service and satisfaction. Just last week we delivered vehicles to Florida for a customer but we?ll deliver vehicles nationwide in order to meet our customer?s requirements. Your business is important to us and we know that we have to earn each customers business on a daily basis. Our goal is to always ?under promise? but ?over deliver? for our customers! As you?ve already experienced, every department works as a team with the singular goal of providing each customer with the best experience possible. Thanks again for your positive review!

There's nothing we like more than hearing from a customer that's happy with their experience and is willing to share that experience with others! We try to operate with a very relaxed atmosphere and all our employees are dedicated to working together as a team. At Bob Thomas Ford, we have daily "Managers Meetings" each morning so that all departments sit together in order to review all pending customer transactions, concerns or needs so that everyone knows the priorities to be addressed for the day. This ensures that whether a customer's purchase, service or body shop needs require another department's involvement, that all the those department managers are aware of it so that they can follow-up. Our goal is always your satisfaction. Your loyal and repeated business is the ultimate reward! Thanks again for your very positive review!

There's nothing more important than customer satisfaction and your very favorable review is greatly appreciated. We know that we have to earn your business every day which is why we at Bob Thomas Ford try to make every customer feel comfortable. Whether your visit is to the sales, service, parts or body shop... We want everyone to know that we'll do everything we can to assist you and want to exceed your expectations and earn your future business as well! As a team we'll always try to under promise and over deliver! Great to hear that your Explorer has 200,000 miles and still going strong! Thanks again for your great review!

There's nothing more important than customer satisfaction and your very favorable review is greatly appreciated. We know that we have to earn your business every day which is why we at Bob Thomas Ford try to make every customer feel comfortable. Whether your visit is to the sales, service, parts or body shop... We want you to feel comfortable and know that we'll do everything we can to assist you so that we exceed your expectations and earn your future business. Thanks again for your great review!

There?s nothing more important to the success of any business than a satisfied customer. At Bob Thomas Ford we take every effort to not just meet but exceed customer expectations. We?ve been much better than our competition as evidenced by being awarded Ford?s President?s Award two out of the past three years. Even so, there are times when even our best efforts fall short of customers? expectations for reasons that are beyond our control. Most often, it?s the customer that?s dissatisfied with a sales or service experience to be the most vocal in expressing their frustration. Rather than dismiss a customer?s negative feedback, it?s important for all to know that it?s the negative feedback, as rare as it is, that helps us make an even greater effort to address the original complaint in order improve future customer?s experience. Bob Thomas Ford?s online inventory is updated every day and for many websites it?s updated continuously on a live basis as inventory status changes. We?re also one of the few dealerships that provide actual new vehicle photos for inventory in stock compared to the majority of dealerships that rely on using factory stock photos. In addition, whenever we have a deposit on a vehicle and the pending deal is considered firm, the vehicle is immediately removed from our available online inventory. The last thing we want is to receive Internet inquiries for a vehicle that we know is sold! On rare occasions, a vehicle may arrive at the dealership and is sold within hours. Should this happen over a weekend, as in this case, a customer may make a long drive to the dealership only to find that the vehicle has been sold already to another customer. We do the best that we can to make sure that the information we provide is accurate but sometimes a vehicle?s availability can change within hours and when it?s over a weekend, difficult to update online immediately. At Bob Thomas Ford, our goal is to always exceed customers? expectations. On the rare occasions when we don?t, we want to know so that we can prevent it from happening again.