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Mercedes-Benz of North Olmsted

(1,547 reviews)
Visit Mercedes-Benz of North Olmsted
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–5:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 8 awards
2020 state dealer award 2019 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 771-9480 (888) 771-9480
Used (888) 778-4340 (888) 778-4340
Service (888) 791-6963 (888) 791-6963

Reviews

(1,547 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of North Olmsted from DealerRater.

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I purchased a used 2004 Jaguar X-type with 70,000 miles...

I purchased a used 2004 Jaguar X-type with 70,000 miles from Mercedes-Benz of North Olmsted. The owner, Bernie Moreno, quickly answered my direct emails to him and connected me with his sales team. Jon Lingelbach was quite solicitous of my needs throughout the process. Buying used always has it's unknowns, but this was the easiest car purchase I've ever made - seems to be priced fairly and the service was solid.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

My first Mercedes! Best Experience!!!!

Just want to say thanks to all of you at Mercedes-Benz!!! The experience was great from start to finish, I felt like family by the time I got my NEW 2012 C250! A special thanks goes to Harry Baker for making the experience awesome! You went above and beyond for me and I look forward to future purchases with Mercedes!!! Peter, thanks for helping out when you knew I didn't have a car! A+

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience

The service I received at the dealership was very good. The salesperson was very patient and did not pressure me into buying. She let me make my own choice and seeked to find what I was looking for. I would recommend this dealership to anyone who is seeking to have a salesperson that listens to what you want.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great New Car Service from Randy

I found a Porshe 911 Turbo S on line - Randy made it very easy to deal with him even though I was 100 Miles away - transaction was perfect and car was delivered to my door in Florida - Thanks Randy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience Great People

Our experience with the collection auto group has been great all around. From my first contact with them we received nothing but professional service. I contacted them about the vehicle that we were interested in and they called back and were interested in doing business with us. Our salesman was Mitch and he is very professional, knowledgable and helpful. He and the sales manager even found a better rate that the one we had on our pre approval! The did not waste our time and took care of everything very quickly. We were both pleasantly surprised by that. Everyone that we dealt with at the dealership was professional and courteous. The same goes for their Buick/GMC dealership which is very close to our home. When it is time for our next auto purchase we will be giving them a call. We recommend that anyone looking for a new or used vehicle contact the Collection auto group.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very Pleased

I've had nothing but GOOD dealings with this dealership. I wish more were like them. This is my second purchase there and I'll be back again. My current car is a preowned Mercedes that I bought from Ceil. She was very polite, accommodating, and informative. It's nice when the salesperson really knows the product.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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From the moment that you walk into the showroom you...

From the moment that you walk into the showroom you realize that Mercedes Benz of North Olmsted is no ordinary car dealership. Each employee from the receptionist, to the sales & service staff treat you with respect and they are genuinely concerned with your customer experience and complete satisfaction. Now add a great selection of affordably priced New and Certified Pre-owned Mercedes vehicles and coupled with a Team approach to earn and keep your business. Bernie Moreno has a business model that develops long term clients not just one time customers. It works!! I know first hand …… since my wife and I just purchased our 3rd Benz from MB of North Olmsted. My experience at MB of North Olmsted has been exceptional and this has been due in large part to Harry Baker the Sales Consultant who has facilitated each of our 3 purchases. Harry is very knowledgeable & professional and he will work hard to earn & maintain your business. I highly recommend Mercedes Benz of North Olmsted and Harry Baker. Rick Y. Medina, Ohio

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Outstanding Sales & Service

From the moment that you walk into the showroom you realize that Mercedes Benz of North Olmsted is no ordinary car dealership. Each employee from the receptionist, to the sales & service staff treat you with respect and they are genuinely concerned with your customer experience and complete satisfaction. Now add a great selection of affordably priced New and Certified Pre-owned Mercedes vehicles and coupled with a Team approach to earn and keep your business. Bernie Moreno has a business model that develops long term clients not just one time customers. It works!! I know first hand since my wife and I just purchased our 3rd Benz from MB of North Olmsted. My experience with MB of North Olmsted has been exceptional and this has been due in large part to Harry Baker the Sales Consultant who has facilitated each of our 3 purchases. Harry is very knowledgeable & professional and he will work hard to earn & maintain your business. I highly recommend Mercedes Benz of North Olmsted and Harry Baker. Rick Y. Medina, Ohio

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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good experience

It was my first time buying Mercedes benz with E 350.rarely used but almost new. I Really excited when I get dealer ship My sales consultant Mr.Jon lingelbach Welcome for me. Mr.Jon lingelbach helped me very comfortable, very kind I Really happy with him.Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Smooth & Fast Purchase

I was hesitent to trade my Lexus RX330, but with Dan Ricci's who was the one helping thru the process, it became an easy one. I had a lot of questions & he answered all & made it easy to learn everything about the E350. I love my new car. Thank you Dan!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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