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Mercedes-Benz of North Olmsted

(1,549 reviews)
Visit Mercedes-Benz of North Olmsted
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–5:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 8 awards
2020 state dealer award 2019 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 771-9480 (888) 771-9480
Used (888) 778-4340 (888) 778-4340
Service (888) 791-6963 (888) 791-6963

Reviews

(1,549 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of North Olmsted from DealerRater.

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AWESOME: Is the word to describe John Krisanda. He...

AWESOME: Is the word to describe John Krisanda. He worked very hard to get me the car I wanted and I was very pleased with his efforts. It was a very good experience I had in buying a Mercedes, better than my last. He is both professional and friendly which makes a good combination when buying a car. There was no pressure from him at all. I would highly recommend him and MB of North Olmsted. KEEP HIM AROUND. HE'S GOOD FOR BUSINESS. :) Thanks MBOFNO.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Customer service was A+

Ceil Cohen treated me with the utmost respect and professionalism she was very helpful I travel 500 miles one way to see the vehicle and when I arrived the vehicle was waiting for me my first time using a car loan and the team made it a breeze for me. The only complication was from my bank which they corrected the issues and I got the vehicle that I truly wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dee was the best.

Dee was great from the begining to end of the process, she explained everything and made me feel like I was talking to my aunt or close family member. Dee stayed late while I finished up the finance details with my bank on the phone, they even left the light on for us. If anyone is looking to by a new/used car, Dee is the only way to go!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Couldn't have been easier

Dolores Wolfe made this particular experience of buying a car memorable in that it went smoothly, no pressure, no yada yada yada. I highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dolores Wolfe made this particular experience of buying a...

Dolores Wolfe made this particular experience of buying a car a great one. The whole transaction was smooth, organized and comfortable. I would definitely recommend this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

John Krisanda and Dave Schafer

It was truly a pleasure buying a used Mercedes Benz from John and Dave. They were attentive and professional, but not pushy. I recommend them to other potential Mercedes customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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John Krisanda, my salesman, was a real pro. He gave...

John Krisanda, my salesman, was a real pro. He gave focused answers to my questions and was honest about what he could and could not do on price and terms. It was a real pleasure dealing with him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

porsche cayene GTS

I recently bought a porsche cayene GTS from Porsche of north olmsted. The salesman, Randy Bevins,did a great job. He was very good at describing all the features of the SUV and there are alot of them. He also made you excited about driving and owning the car. I got a great deal also. I would highly recomend buying a porsche from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very knowledgeable, very willing to work with you. Going...

Very knowledgeable, very willing to work with you. Going out of their way to make you feel comfortable in choosing Mercedes-Benz of North Olmsted over other Mercedes Dealerships.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Excellent transaction, did the deal over the phone in 10...

Excellent transaction, did the deal over the phone in 10 minutes including trading in my current vehicle. Got there, same deal no games exactly as described and the deal blew away the other Cleveland and Akron area dealers. Very friendly and very professional and will be back for sure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.