Reviews
I think that your service department needs some training
I think that your service department needs some training on customer service . They need to keep the customer informed of what is going on Like when the tire they were ordering didn't come in or when the wrong one came or when the tire they ordered to replace one on the car was discontinued
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
Cannot say enough about the quality of service I
Cannot say enough about the quality of service I received! They were great from start to finish! it was easy to schedule, and I was able to use a loaner car, I was greeted immediately upon arrival and George, that handled my car was extremely professional! Overall great service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Bridgit, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
This was my first service visit for my Bronco.
This was my first service visit for my Bronco. I have a BMW and Audi. George’s help and service exceeded what I experience at the “luxury” brands. Congrats to the team. Keep up the great work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Carrie, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
I purchased a leased car from CJ in 2020 and because of
I purchased a leased car from CJ in 2020 and because of her great customer service bought out my lease yesterday She goes out of her way to make me understand the best deal and help me through the entire process Ganley is lucky to have her Any company is only as good as the people working for them Thanks Again CJ Sincerely Janet Slack
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Ken Ganley Ford West. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Hi, thank you so much for your positive comments about Ken Ganley Ford West! If you have any further questions, please give us a call. We're always happy to help!
Very friendly dealership, I was greeted upon arrival and
Very friendly dealership, I was greeted upon arrival and staff was very friendly. Pam took her time showing me the car’s features. Jon the sales manager gave me a great deal And I’m very happy with the car! Pam took the time to sync my phone to the car and helped me explore the features again. I will definitely buy future cars at Ken Ganley Ford!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Missy, Thank you so much for your wonderful review! We are thrilled that Pam, Jon, and our team had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Ken Ganley Ford West!
Hi, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Great hours for service, great accommodations if you have
Great hours for service, great accommodations if you have to wait, friendly service! Repair cost(s) is reasonable ,fast and reliable!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Friendly, fast great customer service.
Friendly, fast great customer service. I've been a customer for 20+ years, and have gotten my last three vehicles her
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Jan and David! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.
Hi Jan, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Pam was a pleasure to work with.
Pam was a pleasure to work with. She even gave me her cargo container that she no longer uses. I’m very happy. The car is comfortable, rides well, and has power seats, power hatchback, heated seats and heated steering wheel.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your very kind review. Pam and our team strive to make sure that all of our customers leave happy. If you would like to discuss this with a manager, please feel free to reach out.
Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Love the service department.
Love the service department. They care about their customers. Always fast and explain everything about what was done. Kudos to Ganley service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!
Hi, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Brought my car in for an oil change.
Brought my car in for an oil change. John was very helpful and made a copy of my maintenance plan document so the service department would have it for future appointments. Oil change was done fast and completed at the time estimate given.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.