Reviews
Great Dealership
Great dealership highly recommended worked with me and and got me to where I wanted to be. Everyone’s super friendly and helpful will definitely recommend this dealer
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Tyler for taking the time to review your positive experience and offer your recommendation! We truly appreciate you and your business, and we hope to assist you again in the future!
After voicing my concerns about the safety about some up
After voicing my concerns about the safety about some up coming trips. Bosak’s went up and above to take care of this recall in a very timely fashion.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Christian is awesome.
Christian is awesome....GREAT DUDE!!!...He made dealing with buying a new car as can be.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are glad you think so! Thank you for recognizing Christian! We will definitely share your feedback with him! Please let him know if you have any further questions. Take care!
Horrible horrible service
Took my brand new jeep with 8400 miles in for service. Brought up the fact me key was working improperly. Originally the service writer was going to get it warranted out but talk to the service manager who said it was not broken. I called to talk to the service manager he was rude and completely unprofessional. Mind you I just bought a $43,000 car from them the day before. All he had to do was say they could not duplicate it and that would’ve been fine but the way he handled it was completely out of line. They switched up the service people and it has gone downhill tremendously. I would take your car to any dealership other than this place I would not even recommend this place to put air in your tire. I have now taken my concerns to FCA and the Better Business Bureau
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We sincerely apologize for your concern, and we understand JC, our General Sales Manager has been in contact with you directly to see what we can do to help make this right. We hope we can turn around this experience, as we do appreciate you as a loyal guest and do not want you to feel any other way. Thank you for your feedback, so we were able to be notified and address immediately. Again, we sincerely apologize for your recent experience.
Took my brand new jeep with 8400 miles in for service.
Took my brand new jeep with 8400 miles in for service. Brought up the fact me key was working improperly. Originally the service writer was going to get it warranted out but talk to the service manager who said it was not broken. I called to talk to the service manager he was rude and completely unprofessional. Mind you I just bought a $43,000 car from them the day before. All he had to do was say they could not duplicate it and that would’ve been fine but the way he handled it was completely out of line. They switched up the service people and it has gone downhill tremendously. I would take your car to any dealership other than this place I would not even recommend this place to put air in your tire. I have now taken my concerns to FCA and the Better Business Bureau
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Didnt even let me test drive but, took all my info.
Didnt even let me test drive but, took all my info. Bad experience with customer service.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
On behalf of the entire Sales department, we sincerely apologize for any miscommunication regarding your recent experience at our location. Due to the nature of some of the vehicles we do have more restrictions on test driving, but we always allow our guests to test drive before purchase. Again we apologize for the miscommunication, and if you would like to speak to one of our Sales leaders, please do not hesitate to call us! Thank you for your feedback, we hope to hear from you again to hopefully turn around your experience.
Went in to Purchase a new Jeep Renegade.
Went in to Purchase a new Jeep Renegade. Saw it advertised on the internet during the day. Went to finalize the deal and they had $2,900 in detailing fees on top of what was advertised. So in the year 2022, they are still doing the the scotch guard trick. Went to another dealer that evening, had a similar jeep with the same internet pricing, walked in no scotch guard scam and walked out with a new jeep.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
On behalf of the entire store, we sincerely apologize if there was any miscommunication. Thank you for bringing your concerns to our attention. If you would like to speak to one of our leaders, please call our location at 219-738-2323. Thank you.
Charged me $300 to change a light bulb, not once did the
Charged me $300 to change a light bulb, not once did the service rep come and explain nor tell me what the price would be prior to install, who does that?? I would never have my car serviced there again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
On behalf of the Service department, we apologize for any miscommunication. At this time, we believe our Service Manager, Anne took care of you and followed up with your concern. Please let us know if there is anything else we can do to make sure your issue has been fully resolved. Thank you for your feedback, so we were able to address right away.
Extremely rude and arrogant sales rep (Tim McCormick).
Extremely rude and arrogant sales rep (Tim McCormick). Multiple calls regarding pricing of a Pacifica they have on their lot. Made it very clear that I wouldn’t pay over sticker and they were adamant that they don’t do that. Back and forth and they tried the typical deceptive practice of throwing in over $3000 of dealer added options that weren’t asked for.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thanks for the great experience!!
We just purchased a 2021 Durando R/T on 10/19. Our Salesperson was Chris R. The entire process was stress free. Chris is not your "typical" car salesman. He is honest, straight forward, friendly, and places zero pressure on the customer. We are 100% satisfied with our purchase and how we were treated by the entire staff at Bosak.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Matt And Tommi, thank you for taking the time to leave a review for us at Bosak Motors of Merrillville. We're happy Chris could meet and exceed your expectations! Thanks again for taking the time to leave us this information about your recent visit. Take care!