Reviews
Awesome Experience from Start to Finish
With the growing options to purchase a car from anywhere in the country, NOTHING beats great service from your local dealer. The team at Napleton really exudes this climate from the initial contact to the moment you drive off the lot. Thank you so much for taking such great care of us, finding the right car, meeting our budget and making us feel welcome and a priority. We will definitely be back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience
Great experience with Mike. Very personable, never over sold, and was very knowledgeable of the product. Followed up and continues to do so. He enjoys his craft, and it shows!!
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
New Purchase of Mercedes GLC300
I never would have thought being at a dealership and walking out with a brand new car within a little over an hour. This is quite an outstanding change and improvement dealing with this dealership now. I have been a loyal customer (over 17 years) of this dealership. The service this time was very phenomenon. My wife and I went to this dealership this time, met with the Brand Sales Consultant, Mr. Brandon Carter and new General Manager, Mr. Tony Turco. It was so easy to find from the wide selection from their lot the car of interest to us. Understanding our need, they went straight working with us in terms of pricing, package, and availability, providing us best options without back and forth activities one would usually encounter at most dealerships when looking for a new car. The process was very cordial and professional. The sales consultant made sure that my wife’s needs for this car was accommodated. Mr. Turco was down to earth in transacting with us. He was visible, and did interreact very friendly. Perfect gentleman! I had my concerns several years ago dealing with past managers, but now with him as the new general manager, I am back and happily will do business with Napelton. Moreover, I will refer my friends to this and newly improved dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent service
All around perfect transaction ! Thank you so very much for you kind and peaceful demeanor . No pressure ! Loved it, highly recommend you to All! Thanks again bud!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mike Quinn is excellent!
Mike Quinn is excellent at what he does! We enjoyed our time spent with him as he was so patient with my husband and I on our search for the perfect vehicle for our family of 5. He listened well and was not pushy at all but very sincere in his hunt to find us what we were looking for. Thank you Mike for your excellence!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
great experience
Vince was very knowledgeable and extremely friendly felt no pressure to buy a vehicle. Would recommend Vince to anyone who was looking to buy a vehicle
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very enthused!
Vince was very easy to work with. He answered all questions with confidence and ease. I would and will definitely recommend him to family and friends!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hope Restored
The help I received in the 2 days I was there blew my mind! The patience & hope is what made me grateful for Juan!! From the moment I came in, he wasted no time to help me figure out what it was that I needed. He wasn't pushy, nor was he trying to act as if the world was over. He stayed over to make sure all my paperwork was done, & that I understood where the process headed. I could tell Juan was sincere & hopeful in the way he carries himself. Extremely friendly. I will point everyone I know who needs a vehicle in his direction. Thank you do for having my back
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It was great dealing with Mike.
Went to the dealership with a friend to look at a few cars. Mike was professional and helpful right from the start. Great salesman. My friend ended up returning a few days later to make a purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mike is the man
This dude is awesome and could sell sand in the desert. He should run this dealership. Hopefully one day he will. He deserves he’s a great guy
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car