Napleton Autowerks Schererville

The Service Manager Joe Durant is one of the most disrespectful service department managers that I have ever had the opportunity to interact with. It is very sad and unfortunate that you find a organizations to find every excuse under the son to assist you and then when you call them out out in their upper management even the dealerahip's ownership treats you like garbage and do not care about anything regarding attempt to keep or retaining customers. The level of arrogance and lack of professionalism is complete in comprehensive.

The Service Manager Joe Durant is one of the most disrespectful service department managers that I have ever had the opportunity to interact with. It is very sad and unfortunate that you find a organizations to find every excuse under the son to assist you and then when you call them out out in their upper management even the dealerahip's ownership treats you like garbage and do not care about anything regarding attempt to keep or retaining customers. The level of arrogance and lack of professionalism is complete in comprehensive.

Their manager has been extremely honest and professional and everyone there has worked with me to make this happen. I could not be more thankful.

The sales person didn’t know anything about the car. The rear fenders were scratched up. Not worth the asking price.

We took our 2024 AMG GLE53 to Napleton Autowerks for the initial oil change. The service was terrible, the wait [notwithstanding having a prior scheduled appointment] was several hours in the store. The price of the oil change was astronomical (over $500US), and to add insult to injury—- we discovered that our wheel locks were missing upon the vehicle being returned to us. We wrote a scathing review and the manager called and asked if we would remove our review if we received a replacement wheel lock set. Seeking to be amenable, we agreed. Despite two months having elapsed, and several calls to the Napleton store, we had not received our Wheel Locks; but rather nothing but a runaround. PLEASE Think Twice about having your vehicle serviced by these inconsiderate xxxxxxxx. If not, you will regret it. We Certainly Do!!!

I inquired about a 2012 MB R350 and this dealership will NOT sell you a vehicle unless you are physically present to sign documents. They should acknowledge this fact in the advertising. Beware if you are not willing to fly/drive to this dealership you CANNOT purchase a vehicle. Terrible.

Horrible customer service with giving 2 different prices on the Benz . Saying one price and then saying it’s 3500.00 more. Some shady stuff going on. Spend your money elsewhere. The mamagment team should do better.

From start to finish this team made our car buying experience an unbelievable success. We were in the market for a used Volvo S60 but didn't know where to begin. With one call to Vince we had a car located that checked all of our boxes plus some. A week later we were introduced to Holly who gave us top tier customer service and made the buying process painless. Finally we worked with Jeff to finalize things and he helped complete our purchase with the same great attention to customer service and care as the rest of the team. We absolutely love the car they found for us and feel that the low pressure / high customer care experience was second to no other car purchase we have made before.

I purchased a 2017 Tacoma. I told them upfront I have excellent credit and will not be be paying "loan origination fees" as I know there are banks/lending institutions that do NOT charge these fees. My salesman should me my "pencil" deal and it did not have these fees. I felt good about. Took the deal. Showed up the next day and signed the paperwork and drove. Later, upon further reviewing my paperwork, there was a "Prepaid Finance Charge Paid to Seller" for $195.00. Didn't show up in bottom line sale, but rolled into interest rate. Totally deceptive. When I spoke to a manager (Jeff) he stated, "It is silly." Why would any lending practices by silly? It's designed this way to sneak it past as consumer. Read the fine print, take you time, they will throw in surprises. I'd never go back and NEVER recommend.

Great for Sales, Tony and his team are wonderful. Bought numerous vehicles rom them. The Service department however is a different matter, hence the low score. Been a customer for over 12 years now and each time one is treated as if you are a nuisance. The last straw was today. They had my vehicle in for a service on Thursday, called to say it was ready on Saturday. Picked it up today , Monday, and the vehicle wasn't cleaned. Was told "sorry we only have 1 valet" excuse Me!!? I just spent 3k (even if it was just a dollar) and you had the car since Saturday and couldn't get it cleaned.???