Steve Rogers Ford

Purchased a new 2020 Ford Explorer from dealer. After waiting an 1hr plus for the delivery of the car it was dark and 1 minute till close. No other customers on this night. I went to inspect the car, in the dark, the sales man pulled out his phone light to look at the car. Would not turn on the outside overhang lights to allow me to look at the car. Got home and the car had less miles on it than what the paper work stated. The Ford survey I was promised never arrived. My mistake. Jack Baker

The buying process went fairly ok. He finance guy basically refused to contact our own bank for a better interest rate. Instead went with their preferred bank. Sure he or dealership gets some kind of kick back by using them often. Then we were getting a discount on the car and when he came back to have us sign the paperwork he “mistakenly” didn’t give us the full discount. That happened twice before he finally got it right. We had a issue after the buying process and that’s when the dealership stopped caring. From the finance guy to the GM Jason. They could care less about you once they got their money.

I have not bought a vehicle from Steve Rogers, so I don't know much about their sales department other than they seemed friendly when I was in the lobby. I took my 2013 Taurus SHO in for diagnostic when the car was losing power at high RPMs. As it is a twin turbo car, the car should get more power after 3,000 RPMs. The loss of power was noticeable and affected driving quality. The service department charged me $99 diagnostic fee, which I was fine with paying if they found they problem. When they tested the car, they did not even acknowledge that there was a problem. After the service department told me that the car was running fine, I recorded several videos of the car doing 0-60 in approximately 8 seconds, far slower than normal. The car also lacked power at highway speeds. I looked up the symptoms I was having and had a look myself. I popped the hood open myself and pulled the plastic engine cover off. I immediately found a vacuum hose disconnected. I put the hose on the fitting and put a clamp on it. The car runs perfectly now. It took me 10 minutes of googling, 2 minutes of labor and $1 to fix the problem that they could not find. When I asked for a diagnostic refund I was told the vacuum hose must have disconnected after they looked at my car. That is flat out ridiculous. I want my $99 diagnostic back. As of right now I would not recommend the service department there for anything more than an oil change.

Worst experience ever, I drove over an hour to get there, with an appt only see someone else buying what I was there fore. sucked

I cannot recommend this dealer ship. But don’t take my word for it, go watch them in action. Every time I go in, something is always odd about the visits. Here is what happened to push me over the edge. 50 months ago I purchased a battery for my car. The battery had a 100 month limited warranty (pro-rated). First, they wouldn’t start the warranty process without a receipt – a better dealership would have already had me in their system. No problem, I keep all my receipts and I gave it to them. Next, they couldn’t decide if was the service or the parts department that needed to help me. I got handed off three times before the last guy said told me they wouldn’t honor the warranty. You see, the part number on the receipt Steve Rogers gave me at the time of my purchase did not match the battery they gave me. In other words, they sold me a 650 battery but the receipt said 850. The date on the battery matched the receipt (both were late 2015) and they admitted the price on the receipt agreed with the battery I took in. The clown I had to deal with chose to ignore all this and still would not honor the warranty. The only thing wrong with the whole situation was the part number on the receipt and they wouldn’t honor the warranty when it was clearly their mistake. Do yourself a favor and buy a car from a Dealership and not a Circus.

Both sales and service take great care of me every time! I will return again when I need their help. My oil change today was done right!

I have owned my 2018 Ford Escape for a year and a half. Just stopped by to look at cars and ended up buying one. Have always had great service.

I have owned my 2018 Escape for almost a year. The buying experience was excellent! I had transmission issues in the beginning and the service department took care of me and made sure my Escape was fixed right. I would recommend this dealership to anyone!

Steve Rogers was very helpful in helping me to choose the best used car for my needs. Service was easy to set up online at a time that was convenient for me. They were prompt and efficient in providing service needed and telling me recommend services for the future.

Service for 3 items - LOF, Brake pulsation, transmission issues. Took almost 1 month to complete and 1 call to me when it was finished. Service Dept said the transmission problem was notable to be identified. I had issues less than 1 mile from the dealership. I received 1 call from them when the car was finished, I had to initiate communication