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Steve Rogers Ford

(342 reviews)
Visit Steve Rogers Ford
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–7:00pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–7:00pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed
New (419) 441-4050 (419) 441-4050
Used (419) 830-4476 (419) 830-4476
Service (419) 830-4477 (419) 830-4477

Reviews

(342 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Steve Rogers Ford from DealerRater.

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GM is Horrible after the buying process

The buying process went fairly ok. He finance guy basically refused to contact our own bank for a better interest rate. Instead went with their preferred bank. Sure he or dealership gets some kind of kick back by using them often. Then we were getting a discount on the car and when he came back to have us sign the paperwork he “mistakenly” didn’t give us the full discount. That happened twice before he finally got it right. We had a issue after the buying process and that’s when the dealership stopped caring. From the finance guy to the GM Jason. They could care less about you once they got their money.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Would not recommend service department at all

I have not bought a vehicle from Steve Rogers, so I don't know much about their sales department other than they seemed friendly when I was in the lobby. I took my 2013 Taurus SHO in for diagnostic when the car was losing power at high RPMs. As it is a twin turbo car, the car should get more power after 3,000 RPMs. The loss of power was noticeable and affected driving quality. The service department charged me $99 diagnostic fee, which I was fine with paying if they found they problem. When they tested the car, they did not even acknowledge that there was a problem. After the service department told me that the car was running fine, I recorded several videos of the car doing 0-60 in approximately 8 seconds, far slower than normal. The car also lacked power at highway speeds. I looked up the symptoms I was having and had a look myself. I popped the hood open myself and pulled the plastic engine cover off. I immediately found a vacuum hose disconnected. I put the hose on the fitting and put a clamp on it. The car runs perfectly now. It took me 10 minutes of googling, 2 minutes of labor and $1 to fix the problem that they could not find. When I asked for a diagnostic refund I was told the vacuum hose must have disconnected after they looked at my car. That is flat out ridiculous. I want my $99 diagnostic back. As of right now I would not recommend the service department there for anything more than an oil change.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Worst experience ever, I drove over an hour to get there,...

Worst experience ever, I drove over an hour to get there, with an appt only see someone else buying what I was there fore. sucked

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Do business here at your own risk

I cannot recommend this dealer ship. But don’t take my word for it, go watch them in action. Every time I go in, something is always odd about the visits. Here is what happened to push me over the edge. 50 months ago I purchased a battery for my car. The battery had a 100 month limited warranty (pro-rated). First, they wouldn’t start the warranty process without a receipt – a better dealership would have already had me in their system. No problem, I keep all my receipts and I gave it to them. Next, they couldn’t decide if was the service or the parts department that needed to help me. I got handed off three times before the last guy said told me they wouldn’t honor the warranty. You see, the part number on the receipt Steve Rogers gave me at the time of my purchase did not match the battery they gave me. In other words, they sold me a 650 battery but the receipt said 850. The date on the battery matched the receipt (both were late 2015) and they admitted the price on the receipt agreed with the battery I took in. The clown I had to deal with chose to ignore all this and still would not honor the warranty. The only thing wrong with the whole situation was the part number on the receipt and they wouldn’t honor the warranty when it was clearly their mistake. Do yourself a favor and buy a car from a Dealership and not a Circus.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Sales and Great Service

Both sales and service take great care of me every time! I will return again when I need their help. My oil change today was done right!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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2018 Ford Escape

I have owned my 2018 Ford Escape for a year and a half. Just stopped by to look at cars and ended up buying one. Have always had great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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I have owned my 2018 Escape for almost a year. The buying...

I have owned my 2018 Escape for almost a year. The buying experience was excellent! I had transmission issues in the beginning and the service department took care of me and made sure my Escape was fixed right. I would recommend this dealership to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Steve Rogers was very helpful in helping me to choose the...

Steve Rogers was very helpful in helping me to choose the best used car for my needs. Service was easy to set up online at a time that was convenient for me. They were prompt and efficient in providing service needed and telling me recommend services for the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Very poor service experience

Service for 3 items - LOF, Brake pulsation, transmission issues. Took almost 1 month to complete and 1 call to me when it was finished. Service Dept said the transmission problem was notable to be identified. I had issues less than 1 mile from the dealership. I received 1 call from them when the car was finished, I had to initiate communication

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Salesman Dennis

Very Happy that we haven.t been forgotten. Recently received a post card from Your salesman Dennis thanking us for purchasing my 2015 F-150 and 2015 Fusion. two years ago.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 5.0
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your kind words. We value each and every customer. We take pride in being a small business and want to give the best customer experience possible.