Steve Rogers Ford

Good people, but kinda old school, by that I mean they still operate in the “Buyer Beware” arena. That’s not to say they’re out to screw you, to the contrary, they just don’t offer anything up. And if you’re buying used, be especially careful and diligent as they seem do to a very poor job of vetting they’re sellers and the product they sell. Examples; truck comes with a rack mounting system, however – useless, most of the important parts are missing, you’d think they would have requested them or set up some way for the new owner to make a deal with the original owner, at the very least remove the useless parts. Key for the spare tire – doesn’t seem to belong to the truck or maybe the lock is broke, either way it’s something you’d think a conscientious car dealership would pay attention to. Making sure the vehicle card with the passcodes are included at the time they purchased so the potential buyer wouldn’t have to pay to get the codes. Luckily I know how to retrieve them without that extra cost, however the extra efforts wouldn’t have been needed had they applied a bit of concern at the time they purchased the vehicle. All minor efforts I agreed and I could go on, but I think I made my point and all totally unnecessary and considerably annoying, really old schools moves. Again, nothing they did was wrong nor deliberate (at least I don’t think so), but they could do much, much better. So “Buyer beware” and do your do diligence when dealing with them, take your time and fine tooth everything.

Good people, but kinda old school, by that I mean they still operate in the “Buyer Beware” arena. That’s not to say they’re out to screw you, to the contrary, they just don’t offer anything up. And if you’re buying used, be especially careful and diligent as they seem do to a very poor job of vetting they’re sellers and the product they sell. Examples; truck comes with a rack mounting system, however – useless, most of the important parts are missing, you’d think they would have requested them or set up some way for the new owner to make a deal with the original owner. Key for the spare tire – doesn’t seem to belong to the truck or maybe the lock is broke, either way it’s something you’d think a conscientious car dealership would pay attention to. Making sure the vehicle card with the passcodes are included at the time they purchased so the potential buyer wouldn’t have to pay to get the codes. Luckily I know how to retrieve them without that extra cost, however the extra efforts wouldn’t have been needed had they applied a bit of concern at the time they purchased the vehicle. All minor efforts I agreed and I could go on, but I think I made my point and all totally unnecessary and considerably annoying, really old schools moves. Again, nothing they did was wrong nor deliberate (at least I don’t think so), but they could do much, much better. So “Buyer beware” and do your do diligence when dealing with them, take your time and fine tooth everything.

I bought the truck F-150 Super crew cab 2011 I'm very happy with it.

Had a verbal contract to purchase a vehicle from this dealership that was listed online (deposit made) vehicle was to be held until noon on Tuesday. Husband drove 2 1/2 hours with cash in hand and arrived at dealership prior to 9:00 a.m. on Tuesday! GM advised that he "made the decision" to sell the vehicle to someone else! Do yourself a favor and find a car elsewhere, this dealership is a joke!

Had a verbal contract (recorded) to purchase a vehicle, deposit was made. Traveled 2 1/2 hours to pick up the vehicle (agreed upon date and time) with cash in hand, arrived before the dealership opened and was advised by the GM they sold the vehicle to someone else.

Steve Rogers Ford has been everything we would expect from a car dealership. They were most cooperative when it came to trading in our vehicle. Their offer was better than the other dealerships we visited. John Palaskas is our salesman, and an ideal one at that. He always works with us and for us. We are glad we found this dealership, and will continue to patronize them.

Not willing to correct the original issue of the vehicle. Vehicle has been in repairs numerous times for the same issue. No return phone calls to update on issues. Dealer had truck for almost 30 days. Did not thing to repair the issue.

Honest salesmen. Great service department. The finance guy, Danny is always helpful and the GM is friendly. I purchased a 2020 F 150 back in August and it has been great to me. I will remain a customer for years to come.

Amazing customer service. Not only were they able to get me in the car I have been looking for. The price couldn't be beat! Thank you for helping me with my car buying experience.

I went in to get an oil change. Maria in the office greated me and offered me a beverage. She was very pleasant to deal with. Their customer service is always fantastic. Thank you for amazing customer service.