Steve Rogers Ford

Horribly unprofessional! When you think sleazy cars salesmen, think Steve Rogers Ford! The sales team acted as though they could care less whether or not we bought a vehicle from them. The salesman was rude and used profanity throughout our interactions. The salesman we worked with could barely answer the questions we had for him, having to constantly run to his boss for simple answers. Please do not waste your time at Steve Rogers Ford. Having purchased many Ford vehicles in the past, I can tell there are better Ford dealers in the area, dealers who care about their customers! (Like Brondes Ford Toledo!)

The staff is friendly and very helpful. If I have a concern, I am positive that the service department will be able to get the job completed correctly!

Friendly staff and quick service! I will always bring my vehicle to Steve Rogers Ford.

The sales person and sales team were very personable and were a great help securing my first car loan. During the initial test drive the brakes felt a little off. The sales person said it was standard for them to squeak as it wasn’t driven in the recent future but to bring it back if it was a problem. A week later I called back to let them know it was grinding and I was sure it was the brakes. I brought it in and when I picked it up I was told the brakes were at 70 percent so there was nothing they could do. I was told sometimes lot rust may cause the noise and that was normal just give it a week. During that time there was also a protective coat that was supposed to be put on I’m not sure if it was put on or the vehicle already had it. There was no discernible difference. I drove off and the caliber broke and the brake fell off. Extremely worn no padding and rusted. I called to acknowledge the situation and was told my warranty would cover the caliber but not the brakes or rotors. There would also be a copay. I decided not to take it back to them and went with another mechanic. I was driving when the brakes locked and failed thank God it was only me and no one I loved was in the Vehicle

I spoke with Chris on 12/14/22 and made an appointment for 9:30 AM on 12/16 to come out and test drive a car also I made arrangement to bring a mechanic with me to check the car out per Chris's suggestion, well a few minutes after 7pm the 15th he called to inform me they sold it. Well not a man of his word. Lesson learned.

The salesman was pleasant The dealership was very nice. The car was over priced though I wouldn’t of given you $500 and they were asking almost 3000.

Very unproffesionsl dealership. Went there to buy a car. Filled out credit app. Also told them I want to put deposit down on car. Wanted to check rates with my credit union first before I go with thier in house financing. They went and sold the car behind my back. No communication whats so ever to me car was being sold while I was in the process of buying it. Very unproffesional and no way to treat a Vet.

Called them up to see around how much it would be to do a timing chain on my f150. The service guy said it would be between 1800 and 2300, and that they had done a few recently. I thought that was reasonable, so i had it towed over. They looked at it and confirmed that it was the timing chain. When i contacted him later in the week he had a whole new price. It was 5300 bucks. I asked how it almost tripled in price, and he blamed it on parts. I priced the parts out and they were almost double in price , even from other ford dealerships. I was told that i needed to replace things that did not need replaced. I would not have had my truck taken there if the price was 5300, but i still had to pay the 150 for them to look at it. Also, if they had done some recently, like the guy said wouldn't he have known how much it would cost? Seems like they were trying to get my truck there hoping i would just let them do the work for tripple the price. Sad. I live in the town where they are and i am a ford employee and still they try to scam me. I have bought cars and things from them in the past, but never again.

Bought a new vehicle with trade-ins . They totally low balled my trades giving there reasons for that which I believed . They listed my trades for 4 times + what I received . Obviously there reasons were lies. Contacted the salesman by email on getting my protection plan service done and my ford pass rewards applied as previously discussed and agreed upon getting no response . This dealership lies , is not trustworthy. I’m truly sorry I didn’t read review before I bought from here. Do not put trust or believe what this dealership says as I did . Big Big mistake

I do not recommend this dealership as they are not truthful and rip off customers They also jack up new vehicle prices. Shady place . Wish I had read reviews before I dealt with this dealership .