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Heritage Cadillac

(1,197 reviews)
Visit Heritage Cadillac
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2021 state dealer award
View 8 awards
2021 state dealer award 2020 state dealer award 2019 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (888) 499-5596 (888) 499-5596
Used (888) 840-6810 (888) 840-6810
Service (888) 627-8248 (888) 627-8248

Reviews

(1,197 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Cadillac from DealerRater.

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Joe checked me in and reviewed what I was in for and was

Joe checked me in and reviewed what I was in for and was very personable and customer centric. Waited about 2 hours for a oil change and rotation, but that was ok. I got some quiet time work done. I've been a Heritage customer since 1985 and I'm now 74 years old and still coming back. It looks like you haven't updated your service people! Mike Boskovic

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service done in a timely manner, vehicle was

Great service done in a timely manner, vehicle was cleaned and most of all friendly service writer Joe Cilella

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My long time service writer Burnell makes certain I

My long time service writer Burnell makes certain I receive excellent. The cashiers are alway friendly and my bill is done in a timely manner. The service department handles my car in a satisfactory timely way making certain to complete the job needed on my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This dealership always provides courteous and

This dealership always provides courteous and professional service. Communication thru text keeps all communication timely. Keep up the good work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great Experience!

Great Experience! I highly recommend Heritage Cadillac when purchasing your next vehicle. Very easy process!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Everyone is very professional, knowledgable, thorough.

Everyone is very professional, knowledgable, thorough. Joe Cilella welcomed us warmly and kept us informed about the work progress. Mark Brennan is an outstanding mechanic who does superior work. They are truly worthy of a 5 star review.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Always pleasant when I go in for my oil changes and

Always pleasant when I go in for my oil changes and general maintenance. Mark was polite and very nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great service from the time the overhead door opens

Great service from the time the overhead door opens you’re greeted with a smile all the wait up to you pay the bill. Thank you everyone for your great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear this! Thank you for sharing your experience!

Bought my Cadillac here and I always service it here.

Bought my Cadillac here and I always service it here. Top notch. I highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Consumer response

Satisfied customer.

Dealer response

We are so happy to hear that your experience across the board with us has been great. Come again soon!

Best service EVER!

Best service EVER! Spoke to Joe on the phone to set up the appointment to drop our car off and he was ever so kind and very helpful! Mike helped us upon arrival and he was so kind and helpful as well! The process was quick and the car was complete within a few hours!! Highly recommend Heritage!! Very pleased!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so happy to hear that you had such a fantastic service experience. We hope to work with you again for the next time you need something!