Reviews
George R was wonderful!
George R was wonderful! Not a pushy typical annoying car salesman, a genuine real guy who was respectful of my budget and knowledgeable of certain aspects of the Escape I was interested in! A true asset to your company!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so happy that you enjoyed working with George. Glad he was able to guide you through your experience with Lombard Ford. We're proud of all our Salesmen for making so many people happy over the past 45+ years we've been in business. We hope to see you again on your first free oil change. Enjoy your Escape! Your friends at Lombard Ford
Drew is a consummate professional.
Drew is a consummate professional. All work was done on time and I'll bring it in for the next service interval!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks Mike. Always glad to be of assistance and truly appreciate your business. Your friends at Lombard Ford
I have worked with Emma in the past, great experience
I have worked with Emma in the past, great experience every time! Quick fast service, and a great price.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I truly enjoy taking my truck to Lombard as all the
I truly enjoy taking my truck to Lombard as all the workers treat you like family and are always willing to do what's necessary to make sure their customers are completely satisfied with there work. I have and will continue to refer people to Lombard Forf for service and sales.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
You're certainly a pleasure to assist Stu. We appreciate any referrals you make on our behalf. Your friends at Lombard Ford
So far so good.
So far so good. Great experience with purchase and personnel. Sales rep. George was very informative and helpful. And Mike very informative with final purchase paperwork and explaining the importance and value on extended insurance warranty.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We can't thank you enough for your business Steve, and for taking the time to share your experience with others. Contact us for any reason, we're always here to assist. you! Your friends at Lombard Ford
Emma made everything easy and was very helpful.
Emma made everything easy and was very helpful. This is my second experience with Lombard and it was perfect
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My appointment was easy to schedule and the work was
My appointment was easy to schedule and the work was completed on time. The dealership notified me when the job was completed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to let us know how well we completed your visit. We strive to make our customer's visits as painless as possible. :) Thank you for using us as your servicing Dealership. Your friends at Lombard Ford
The staff was very professional - thank you.
The staff was very professional - thank you. My appointment was in the system as scheduled and there were no surprises.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Some surprises are good, and some not so good. Glad your experience was a good one. Thank you for using Lombard Ford as your servicing dealership. You're always welcome here. Wishing you a great 2024! Your friends at Lombard Ford
Service and Service Department has seen a decline (in
Service and Service Department has seen a decline (in comparison to a few years ago) in communication, duration of service, and "fixing" the problems.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
I do apologize we are still having an issue with getting parts and then getting parts that are actually good and aren't already broken. Between that and trying to find quality technicians that want to work it has been difficult. A lot of techs don't want to be electricians and with the new EV's and technology that is what the tech world is turning into so we have seen a lot of techs retire and leave the field.
I bought a 2017 explorer for top dollar.
I bought a 2017 explorer for top dollar. Thought a smaller dealership would mean better service not the case. Jerked me around for wks with a bad ecoboost. It was probably bad when I bought it. Never recommend them
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
You bought it back in 21 with 27k for miles on it. You have 79k on it so I have a hard time believing that it was bad when you bought it. You don't service it here regularly you've come back twice in 52,000 miles. I'm sorry that you felt that we should have been able to replace your turbo quicker but on your vehicle it isn't that simple and only certain techs can do the job.