Reviews
The service has been great!
The service has been great! Kyle is very organized, organized and as accommodating as possible.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your trust is us. Our team always tries hard each and every day to help our customers the best we know how. Thank you for the kind words. Have a great day! Rob Lombard President Lombard Ford Inc.
Had great time just waiting out the oil change.
Had great time just waiting out the oil change. Everybody there was nice and friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I am glad that your time waiting room was nice. We were short staffed Friday with tech's so I hope your wait time was not too long. We all appreciate your using our services. Thank you! Have a great day! Rob Lombard President Lombard Ford
Always a great experience.
Always a great experience. Thank you for your service. Timely and friendly. Will always go back
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Emma is the greatest she took time to explain the
Emma is the greatest she took time to explain the different plans for my truck and had such knowledge about the items covered and not covered. Emma is a real asset to the company.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We love Emma!
We love Emma!! She has always taken the best possible care of us, in a very prompt manner. We've purchased numerous ESP's through her, and she is top-notch!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Emma is extremely knowledgable and is always willing to help explain and guide our customers the best way she can. We Love Her Too! Thank you Rob Lombard President Lombard Ford Inc LombardFordProtect.com
Easy to book appointments.
Easy to book appointments. Super friendly and professional service department. My service was done on time. I was completely satisfied
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Michael, Thank you very much for the kind words. Kyle certainly tries his best to make coming in for service as easy as he can. We really appreciate your trust in us. Have a great day! Rob Lombard President
Kyle is very knowledgable and he and his service team always strive to do their best. Thank you for putting your trust in Lombard Ford. Have a great day! Rob Lombard President Lombard Ford Inc.
Great dealership.
Great dealership. We have been buying vehicles from Lombard for over 30 years. Would not buy from anyone else.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for allowing us to serve you over the last 30 years. All my team really appreciate your tust in us! Have a great day! Rob Lombard
My experiences have been great for over 40 years.
My experiences have been great for over 40 years. Kyle Greenberg is always great to deal with. His experience as a Certified Technician certainly shows now as the service manager!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Although that I return my low mileage 2014 Fusion at the
Although that I return my low mileage 2014 Fusion at the mileage return time indicated on the front window service sticker,. the new tires installed about 1 1/2 yrs ago have not been rotated. When asked I have been told rotation not needed because of tire tread readings. At some point. rotation is going to assure more even wear than just tire depth readings and over 1 !/2 yrs of tire use would seem be at least that point. Car Max also flags No Tire Rotation! Also no detailed check list provided! Otherwise. good Job!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello Jack, Thank you for your valuable input. I will remind the service department to transfer the tech notes from tech note’s location of the work order to the customer copy for the reasons why they kept the tires in the same location rather than rotate them. My personally preference is to rotate the tires on my families’ vehicles every time we have Oil Changes. I use a Synthetic Blended Oil In lieu of Full Synthetic Oil as I have our personal vehicle oil changes done at 4000-mile interval. It is the cheapest way to protect your engine and your tires. and insure, I also require my tires to be rotated at that time, that way I always make sure our tires are rotated whether the tech says there a need to or not. I never use the manufacturer recommended scheduled maintenance intervals, as more maintenance is better than less. My family’s business was in trucking for over 80 years with 1000 pieces of equipment. It is the old school way of doing Preventive Maintenance that I feel comfortable with. If you would like to use the same services that I do, just make sure you tell your service advisor what you want done when you request service. Again, thank you for your valued input. Rob Lombard President Lombard Ford Inc
We've relied on Lombard Ford for extended warranties on
We've relied on Lombard Ford for extended warranties on all of our Super Duties. Renewals are always an easy process with Emma and Lombard!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car