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Bob Ferrando Ford

(2,345 reviews)
Visit Bob Ferrando Ford
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:00pm
Tuesday 9:00am–8:00pm 7:00am–5:00pm
Wednesday 9:00am–6:00pm 7:00am–5:00pm
Thursday 9:00am–8:00pm 7:00am–5:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
2023 state dealer award
View 7 awards
2023 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (814) 474-7800 (814) 474-7800
Used (888) 837-7059 (888) 837-7059
Service (877) 887-2243 (877) 887-2243

Reviews

(2,345 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Ferrando Ford from DealerRater.

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Was looking for a truck. Probably tried 12 different...

Was looking for a truck. Probably tried 12 different dealerships before coming here. They had the best deals going on and we decided to purchase a new one. Every person we worked with was super friendly and easy to deal with. I'll definitely go back when i'm ready for another ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We have been coming here for many years. Always friendly...

We have been coming here for many years. Always friendly and very fast. No pressure from pushy salesman. Very knowledgeable about all of their vehicles. Never any worries over the buying process here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Had my Lincoln in for brake service and ended up with a...

Had my Lincoln in for brake service and ended up with a new set of tires thanks to Steve in the parts department he help me pick out a set of ties that best fit my car and surprisingly my driving habits

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Sold me a truck with rotted rocker panels after being...

Sold me a truck with rotted rocker panels after being told truck was clean. Totally inflexible sales department. Wouldn't give me two days to get the vehicle inspected or my financing check to come in mail. Service department put a single strut on the front and not the pair so truck pulls. Called to ask for some help with the repairs and got no where. Unimpressed with sales, service, and most of all management.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

pretty good service overall, car not washed as requested....

pretty good service overall, car not washed as requested. Brake light is out didn’t catch that on inspection? Have to get that fixed somewhere soon

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service and my dealer was very professional. Got a...

Great service and my dealer was very professional. Got a great deal on my car too. Terry was very helpful and knowledgeable on my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service, quality vehicles, and not too far from my...

Great service, quality vehicles, and not too far from my home state of Michigan. We made it to Pennsylvania in about 4 hours or so.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Sales is always great, greeting me by name makes me feel...

Sales is always great, greeting me by name makes me feel wanted Your service department is one of if not the best. Honest and trusted to steer you right . Always fair and I like when they suggest a repair that will be needed in the future . I have bought many Fords in the past and at 82 years old I know I am with a dealer ship I can trust to do their best . Thanks !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bob Ferrando Ford is a great dealership with easy to...

Bob Ferrando Ford is a great dealership with easy to schedule maintenance visits. The garage staff are always courteous and respectful and work hard to ensure your car maintenance is done in a timely fashion.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Everything was done to our satisfaction. Appointment was...

Everything was done to our satisfaction. Appointment was made so it was. Convenient for us. We choose to drop it off and get a loaner instead of doing the pick up and return.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.