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Rick Weaver Buick GMC

(123 reviews)

Reviews

(123 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Always a pleasant service experience

I'm always pleased with my service at your dealership. Many of the other customers in the lounge area feel the same as I do and are long term customers as well. Keep up the great service, please.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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SERVICE

It was good ,I like the dealership BUT I THOUGHT IT WAS A LITTLE TOO LONG TO WAIT FOR IT (2.5 HRS)

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great service dept

I had a dead battery and the service dept. was able to get my car right in, replaced the battery and reset my clock...on the road again thanks to Rick Weaver Buick GMC's excellent service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent Customer Service

Great customer service and attention to detail from beginning to end of my purchase of a pre-owned Yukon XL. Rob, the salesman who oversaw the purchase from beginning to end did an excellent job of keeping me informed, and I never felt pressured. F&I was also great. The facilities at Rick Weaver are very impressive, but it still feels like a home town dealership, even though I traveled two hours to get there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great friendly service!

Engine light was on, called and they had me come right in! Turns out it was the timing belt! Took about 1 1/2 hrs. I planned on taking the car home and washing it, the technician offered to wash it for me! Very nice!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Dealership, Abysmal Corporate Support

I can and will recommend the dealership. It is truly outstanding in sales, service and support. Based upon my experience with GM and OnStar, I will not recommend any GM product nor will I buy another. This is unfortunate as this local dealership will suffer because of Corporate ignorance!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent trusted service, once again

I 'dropped in' for service and was greeted pleasantly and promptly, and on my way again within 30 minutes, including a newly washed car. Weaver's also extended advise to me, by phone, during my recent auto trip of 1100 miles to and from Florida. So grateful for excellent, trusted service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks you Diane for your honest and positive review of our business. Please let your family and friends know when they are considering their next purchase and thanks for being part of the Rick Weaver Buick Gmc family.

Great Service and Staff

I have not purchased a vehicle since 2004 but prior vehicles have been from Rick Weaver. I have always had my vehicles serviced at Rick Weaver even though they have been out of warranty due to the trust that I have in your service department and staff. I also can't say enough about your sales staff. They made my purchasing experience a very pleasent one most especially Paty Lawson and Joe DePaul

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your continued business, If there is anything we can help you with please feel free to call.

SEE MY REVIEW

GOOD. ALSO SINCE IT WAS VERY COLD , THE SERICE MANAGER OFFERED TO WASH MY VECHILE NEXT WEEK. NOW THAT SERVICE!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your review, We hope you will consider us for your next vehicle purchase.

Great service, besides repairs,they cleaned my car

Still often can't read the outside temperature, but I guess the car is designed that way. Heating system working now and the new tires let me climb hills that I haven't been able to this winter. Even though it took 2 or 3 days, it is a relief to have these things taken care of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for the great review, We are famous for service and we are always working to make sure all of our customers have the best experience in service and in our sales dept. Thanks again from everyone here at Rick Weaver Buick GMC