Lithia Ford of Klamath Falls

No customer service from this dealership. Mishandled my mailing address to Ford Credit. Offered a rebate but never received. Just a scam. No calls to dealership ever returned. Never except calls. Blocked me from comment on Facebook. Tim in finance made these errors. No help from salesman Tyler Scott. Buyers go to Medford. The rating should be zero.

Bought a 2017 F150 from Lithia in Bend. A few months later the wipers stopped working, and I took the truck into Lithia Ford of Klamath Falls to get them fixed. A few months after that, the driver's side wiper flew off the truck while driving down the highway in the rain. Klamath Falls Lithia wanted another $140 to fix the wiper. I expressed my opinion to the service manager Kevin that I did not feel that I should have to pay for it. His response included "I'm doing you a favor by not charging you the $160 diagnostic fee." He quickly ended the conversation. It is worth noting that this is the second truck I have purchased from Lithia dealerships in the last two years that had safety issues on the road. Read through the reviews and you will find that Lithia consistently provides some of the worst service in the industry, thus why they are one of the few major dealerships that is not accredited by the Better Business Bureau. Save yourself the headache and spend your money with a dealer that values their customers.

Bought a 2017 F150 from Lithia in Bend. A few months later the wipers stopped working, and I took the truck into Lithia Ford of Klamath Falls to get them fixed. A few months after that, the driver's side wiper flew off the truck while driving down the highway in the rain. Klamath Falls Lithia wanted another $140 to fix the wiper. I expressed my opinion to the service manager Kevin that I did not feel that I should have to pay for it. His response included "I'm doing you a favor by not charging you the $160 diagnostic fee." He quickly ended the conversation. It is worth noting that this is the second truck I have purchased from Lithia dealerships in the last two years that had safety issues on the road. Read through the reviews and you will find that Lithia consistently provides some of the worst service in the industry, thus why they are one of the few major dealerships that is not accredited by the Better Business Bureau. Save yourself the headache and spend your money with a dealer that values their customers.

Worst customer service in the industry! Bought a truck with 40,000 miles on it and broke down on the first road trip 640 miles from home. They would not return my calls or pick up when they saw my number. Sold me a “ bumper to bumper warranty that covered everything” they failed to disclose that it didn’t cover the exhaust components. They also failed to mention that the vehicle was manufactured in Canada and voided any warranties, especially the 100,000 mile extended warranty that would have covered the exhaust repair. The sales manager Kirby was rude and the dealership is full of crooks. Wasted $38,000!

this was a recall on PCM reprogramming it was performed along with an oil change and safety inspection all done in 1.5 hours which is really good.

Shopped all over Oregon, Idaho, and Northern California. Got the best deal right here at my local dealer, Lithia Ford in Klamath Falls.

Brought my truck in for oil change and service. Was done promptly. Made appointment first and they took me right in.

I was surprised that I wasnt informed that I needed spark plugs being Ive only had service and bought my truck there, so then I had a crack in the spark plug boot. Other then that, The service has always been spot on.

This was a great experience! My sales rep was Neil S. And he displayed excellent customer service to us, he was straight forward and honest with us, this was the experience i was hoping for when puchasing a vehicle.Thank you Neil and thank you Lithia Ford!

Oil change and detail. Pretty simple, but I still appreciated the overall experience of professi onalism.