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Lithia Ford of Klamath Falls

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (140 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (140 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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bought a new truck

easy to deal with. quick and easy in and out process. no back and forth on prices as they gave good price on first numbers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Repair of driver side inside door handle

I worked with Dani at the service desk having my car worked on. She went on and beyond to make sure everything was fine in a timely mstter.. Lithia Ford in Klamath Falls is the place to go. I also have my car serviced with them. You GO Dani!! Good job..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Terry Shadduck

Thank you was fast ,pleasant experience ,the price was right ,did everything I asked them to do with a smile thanks again Terry

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Thank you Lithia Ford for your recent oil change

Really like the new system of checking in. I am usually busy and the systems in place today vs a year ago are much smoother. I got a call back and went smooth to pick up too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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R. Nieraeth

The car buying experience is great. The sales person is knowledgable about the vehicles that are on the lot. My worry is about the reputation of the service department.........Lithia's service department has a poor reputation in the K-Falls area. I sincerely hope they have changed their service methods.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Purchasing Specialist

Charles "Kip" Phillips is by far the best salesman you could ask for. He has made multiple experiences so easy that I spent extra in shipping to alleviate having to deal with others. THANKS KIP!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Tim sale person with 2013 dodge ram

Tim was amazing and way above to make sure we were satisfied with our 2nd buy from Lithia ford of Klamath falls

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Chevy Sonic

Unbelievable service! The caring compassionate car salesmen were top notch!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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No hassle, actually a fun buying experience.

I wanted this vehicle and asked at an outside sale if they had one. Directed to the dealership where it was. My salesman was on vacation but took the time to get everything rolling, had another salesman work with me. No hours of back and forth, just simple and straight forward. I am a happy customer. Only negative is that the dealership itself could use updating.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Bought 2018 Ford F-150 at Lithia

Probably the most straight forward vehicle buying experience I've had. The sales consultant helped me find exactly the truck I was looking for at another dealership three hundred miles away and had it in hand and ready for me by the next day. Finance manager was also super easy to deal with. I highly recommend Lithia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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