Reviews
Write a reviewbought a new truck
easy to deal with. quick and easy in and out process. no back and forth on prices as they gave good price on first numbers
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Repair of driver side inside door handle
I worked with Dani at the service desk having my car worked on. She went on and beyond to make sure everything was fine in a timely mstter.. Lithia Ford in Klamath Falls is the place to go. I also have my car serviced with them. You GO Dani!! Good job..
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Terry Shadduck
Thank you was fast ,pleasant experience ,the price was right ,did everything I asked them to do with a smile thanks again Terry
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Lithia Ford for your recent oil change
Really like the new system of checking in. I am usually busy and the systems in place today vs a year ago are much smoother. I got a call back and went smooth to pick up too.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
R. Nieraeth
The car buying experience is great. The sales person is knowledgable about the vehicles that are on the lot. My worry is about the reputation of the service department.........Lithia's service department has a poor reputation in the K-Falls area. I sincerely hope they have changed their service methods.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Purchasing Specialist
Charles "Kip" Phillips is by far the best salesman you could ask for. He has made multiple experiences so easy that I spent extra in shipping to alleviate having to deal with others. THANKS KIP!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tim sale person with 2013 dodge ram
Tim was amazing and way above to make sure we were satisfied with our 2nd buy from Lithia ford of Klamath falls
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Chevy Sonic
Unbelievable service! The caring compassionate car salesmen were top notch!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
No hassle, actually a fun buying experience.
I wanted this vehicle and asked at an outside sale if they had one. Directed to the dealership where it was. My salesman was on vacation but took the time to get everything rolling, had another salesman work with me. No hours of back and forth, just simple and straight forward. I am a happy customer. Only negative is that the dealership itself could use updating.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bought 2018 Ford F-150 at Lithia
Probably the most straight forward vehicle buying experience I've had. The sales consultant helped me find exactly the truck I was looking for at another dealership three hundred miles away and had it in hand and ready for me by the next day. Finance manager was also super easy to deal with. I highly recommend Lithia.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase