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John Tapper Automotive

(276 reviews)

Reviews

(276 reviews)

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Didn't take long to get my chevy done with its annual

Didn't take long to get my chevy done with its annual service check. They even did a multi-point inspection and let me know that my front end needs realigned.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your wonderful review, Erin! We're thrilled to hear that you had a quick and efficient experience with your Chevy's annual service check at John Tapper Automotive. It's great to know you appreciated the multi-point inspection as well. We always strive to provide thorough service to keep our customers on the road safely. We look forward to seeing you again next time! Sincerely, The Team at John Tapper Automotive

I was asked to make an appointment to try a used Buick.

I was asked to make an appointment to try a used Buick. I was there at said time, rep says it blew the turbo yesterday. So I asked why wasn't I given the courtesy of a phone call. He had no answer and let to help someone else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers, and it is disappointing to hear about your time with us. Please contact us directly at your earliest convenience so we can discuss what happened and learn more. We look forward to hearing from you. Sincerely, The Team at John Tapper Automotive

Customer Feedback for Tapper Chevrolet in Paw Paw,

Continue to love the sales and service staff at Tapper Chevrolet. Ryan takes care of me at every oil change visit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Charles, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Team at John Tapper Automotive

5 star

When I went to buy tires for my Ram 1500 4x4 Ryan set me up right away and made it so pain free while I was working. Tires are great and look good on my truck. Thank you again Ryan Bryan Price

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great salesman

My wife and I were looking to upgrade from our 2008 Yukon XL and found a 2016 Ram at Tapper. Reached out and received a call back from Tony Serignese within a half hour. Test drove the truck Tuesday afternoon and picked it up 3 days later on Friday afternoon. Smoothest car buy I've ever had. Tony was great to work with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Ryan and the technicians at Tapper!

Ryan and the technicians were great fitting me in for much needed tires knowing I was leaving for a trip! So appreciated! Love them! Have always had great and friendly service at Tapper! Thank You!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great customer service!

Great customer service! The service technician was helpful and courteous. We will continue to use this dealership for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Where dreams do come true!

Tony was the ABSOLUTE BEST from start to finish on the process of my husband getting his dream car! From the minute we ordered the car to the date of delivery, Tony always kept us in the loop on how things were going so we knew what was going on. Hands down great customer service & we would recommend Tapper Chevy (and Tony Serignese) to any of our friends & family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Amazing Buying Experience

What an amazing experience! Ryan and Mitch were incredible in helping us find the right car, made it easy for our trade in, and ultimately, made our buying experience the absolute best! We highly recommend the professionalism that this dealership provides.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Bad bad dealer

Sold us a used car and when they said they would replace the converters... instead had illegal repairs done. They installed a new battery and within 3 months the battery died. Did not honor selling price with expected repairs. Asked for warranty information and basically thrown our of their shop and told to never return by the manager

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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