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John Tapper Automotive

(276 reviews)

Reviews

(276 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Awful

Honestly, the serve I received there was awful. Had my car detailed THREE times by them and somehow each time I got my car back it was still disgusting. (They sold it to me disgusting, so I took it in to get cleaned) AWFUL. The two men I spoke to were extremely rude. I highly suggest not dealing with this dealership unless you want to get bad customer service and a dirty car.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Another great experience with Dave Tapper

I have always bought from Dave. Always come back highly satisfied! Thanks Dave!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Tapper is top notch

I was in an accident and my car was totaled, John Goldberg took care of everything for me and this was by far the best experience anyone could have purchasing a car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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absolutely the best experience

Have purchased five new cars in the past few decades and must say that the experience at Tapper was - without question - the smoothest, most professional, lowest pressure experience of them all. Kudos to Tony S. for the exceptional experience! He was superb. Traveled more than an hour to get to Paw Paw and so glad that we did. It was definitely worth the drive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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oil change & tire rotation

Very pleasant facilities and experience. Work was done quickly and explanations were great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dan Carrington sold us a great used car at Tapper!

Thanks Dan Carrington for the excellent service and finding us a good used car. The process was easy and you took care of everything for us. We will be back for our next vehicle in the future. To anyone needing a vehicle go see Dan Carrington at Tapper Chevy in Paw Paw, Michigan. Thanks Dan!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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New 2017 Traverse

Not being sure what we wanted at the end of our lease, Tony Serignese was the perfect person to be helping us. The only thing we knew for sure was we wanted to purchase, not lease. After two dealer trades, numerous test drives, home to "think about it", he got us exactly what we were looking for. The perfect thing for us, being retirees was going from a 2014 to a 2017 Traverse, most of the tech things were the same, not a lot to re-learn. Tony took the time to review all the basics as well as go over the new things the car has. We drove away about as happy as a person could be after just spending $40,000.00. Tony left us with a smile and a guarantee that he will be available for our next one. Thank you Tony....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Vehicle shopping made Easy and Enjoyable!

We would like to thank Marty Rouse of Tapper Automotive, in Paw Paw, for all of his help in our purchase of our 2014 Chevrolet Traverse AWD. He was very kind, honest and easy (even fun!) to work with. He got us exactly what we wanted; and followed through with everything he said he would. (even some detailing beyond the norm, after the vehicle came in) *Loving this Traverse... comfortable seating for us, even a seat for our very loved dog, a place for our kayaks on top, and lot's of "storage room" (heavy packers) in the back. Marty even helped us get set up for towing... Retirement cross country trip; Here We Come! Thanks so much Marty, we appreciate all of your effort! We would definitely recommend this dealership, and Marty in particular, to our friends. Steve & Carolyn

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Smooth Process -

John Rinehart gave suggestions and advice, but was not pushy. The process was trouble-free, straightforward, quick and professional. I will definitely recommend John Rinehart with Tapper?s in Paw Paw, MI to anyone who is looking for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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What a great experience!

Tony Serignese was incredible! He made this process easy and stress,free! He was knowledgeable, friendly, kind and up-front in his communication. I would recommend him and Tapper Chevy if you are looking to purchase a vehicle! Thank you Tony for the one on one attention and ease that you offered in helping me and my husband!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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