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John Tapper Automotive

(276 reviews)

Reviews

(276 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Experience

Best Experience buying a vehicle. Marty Rouse is top notch. He has been doing this a long time and it shows. I will definitely go back for my next purchase! Thanks Marty

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Mrs. Q - Thank you for allowing us to satisfy your vehicle needs! Justin Tapper

Great Sales Guy

My Buick LeSabre was in for an electrical system repair. The service dept. was not able to figure it out & I may have issues with them. I had purchased the Buick from Tapper. I decided to purchase a new car from our favorite sales guy, Brett Smith. We previously bought an Impala & a new Sonic from him. Brett figured a way to trade the Buick in on a new model Chevy & get this all done in 1 day. Marcia did her usual wonderful job taking care of the financial paperwork to close the deal. My wife & I highly recommend Brett as 'THE' guy to work with at Tapper.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thx for the review Dave - great job as always Brett! Justin Tapper

THE BEST PLACE TO BUY A NEW CAR

JOHN TAPPER AUTO JOHN GOLDBERG MY FAMILY HAS PURCAHSE FROM TAPPER FOR THE LAST 20 YEARS, MY LAST CAR WAS A EQUINOX WITH AWD AND LEATHER, MY WIFE LOVES THE CAR. JOHN COULD NOT FIND ONE AT A DIFFERENT DEALER, SO WE ORDER AND ONLY TOOK 3 WEEKS. ALL THE PEOPLE AT THE TAPPER ARE VERY FRINDLY, GREAT PLACE TO BUY A NEW OR USED CAR OR TRUCK.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thx William for your awesome review! It's great having John Goldberg on our team here at Tappers! Justin Tapper

Great experience

I stopped in to just ask questions because I did not know what type of vehicle would fit the functions I required. Steve listened to what I required the vehicle to do and he helped me through the process professionally, with kindness, patience, courtesy, and made it fun as well. He showed me everything from my "dream truck" to what was practicle and had all the functions I required. If you are in the market for a vehicle I strongly recommend you talk to Steve at Tapper Automotive in Paw Paw.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Wonderful Dealership Pleasant Buying Experiance

Our second new car purchase from Tapper Automotive with a outstanding buying Experience! Marty Rouse was very helpful locating the Buick Encore we were looking for. Marty is very professional and offers a no pressure approach. Used car manager Terry Knopp also worked with me in giving us a very great trade in on our car. The service dept has served us well in servicing our vehicle. Over all I would highly recommend this dealership. A+++ As a added plus Our Second Buick Encore is a great automobile! Highly Recommended

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2012 Chevy Malibu

Marty Rouse was my salesman, very pleasant and kept looking for the perfect car for me in my price range have to say I am very pleased with the man and love my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Dealership

Took my parents there today to make a purchase of 2013 Traverse. They pulled out the red carpet. Dave Tapper was our Salesman and is fantastic. Delivers what he says he's going to deliver and then goes above and beyond. Marsha is a wonderful finance gal. She will explain everything you are signing. Tony explained how all the electronics work on the dash. They go above and beyond to make your purchase a pleasant one. Would recommend this dealership to everyone. It pays to shop local! The personal touch you there is priceless!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Wonderful dealership

This is the third vehicle we have bought from Tapper.All our experiences have been awesome,thanks to everyone involved,starting with Marty and ending with Marcia,and everyone else,thanks again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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A Great Experience

I stopped in one day & gave Steve Hagy a list of my whats; AWD close to 30mpg and good ground clearance. I gave him the basic info on me and said I'd return the next day to her the $'s. I did, I bought, and feel your fin. dept got me my best int. rate (thru my own credit union). Like everything I buy...It was more than I wanted to spend.... BUT WORTH EVERY PENNY!! I look foward to an ongoing pleasant exp. @ your dealership with both the service & sales dept.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Leased a Traverse

Brett Smith was our salesperson. We told him what we were looking for and he brought the Travers to my house. My wife and I took it for a drive and loved it. Brett brought the car and the paperwork to us a few days later and we leased the Traverse. We never set foot in the dealership. I don't know where else you can find service like that. I will definitely give Brett a call the next time I'm looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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