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Pritchard Automotive

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (181 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (181 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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A pleasant change

I have been looking another repair shop and I think I have found it. Having been increasingly dissatisfied with my former dealer's service, which was slow, very costly and not always satisfactory I determined to give Pritchards a call. They were prompt, fast, the repair was excellent and the cost, very reasonable. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Consistently good service

I have been going to Pritchard for 20+ years, buying and servicing my cars. Always friendly, honest, helpful service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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They're the Best

After my 40+ years of owning cars and trucks and probably some 20 vehicles later I can unequivocally say that Pritchard Automotive is the finest dealer to deal with and the best in service. Prompt, courteous, and accurate in their diagnosis are all reasons to engage with only the best. I hope to be able to deal with Pritchard Automotive over the next 40+ years and 20 more vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Trustworthy Family Business

Thank you Pritchard Automotive! As my Prius gets older (over 150K miles!) it needs a little more TLC. I'm glad to have found a trustworthy, kind, and convenient service center. So often I have felt as if service centers have tried to push repairs on me. I have never felt that at Pritchard. The place exudes warmth and honest caring about me as a customer. The repairs were shockingly speedy (I didn't have time to finish all of my errands!) and mindfully done. They have always taken the time to follow up with me a few days later. I had one repair that was a bit puzzling and required a couple of visits. They worked cheerfully and diligently until the frustrating mystery of my bad tail lamp was solved. Their prices are fair and often less than I anticipated. The place is friendly and clean, with no TV blaring daytime programs at me. It is such a relief to sit in a waiting room without a squawking TV. The times I've chosen not to stay and wait, I've walked the one block to the library or the two sort blocks to the town commons. What a great location! It's a treat to drop my car for service in town where I don't feel stranded without my car. They have a certified Toyota Master Mechanic on staff. With those skills combined with such a good attitude, I highly recommend them. . When my Prius does finally grow old enough for a trade-in, I imagine that Pritchard will be the first place I'll look.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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First Visit for Service

This was my first visit for service here, and I went because I had heard good things about their service. I was greeted and promptly taken care of, and they gave me a ride across town to another appointment, even though it was a nice day and I could have walked. I'm sure I'll be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

I bought two different new Dodge vans from Pritchard over the past eight years, and continue to go back there for service, even though they are no longer the Dodge dealer. Appointments are easy to make, and the staff is friendly and competent. In my fifty years of auto dealings, they are the best dealership I have encountered.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Friendly-environment

Wonderful, friendly, quick, and enjoyed learning about their history from my father-in-law.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Superb

Pritchards treat us like family. We will go no where else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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attitude

service is always excellant,prompt, and court est.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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wonderful and friendly service

I had had a serious car accident and was certainly not expecting to be shopping for a car at this time. My good friends had recommended Prichard and have been using them for years. Prichard was everything they had raved about. A family owned business where everyone gets involved to assure that your shopping experience is none less than perfect. They are friendly and welcoming and above all...extremely honest! I feel among friends whenever I visit. I will certainly recommend Prichard to anyone looking for quality used cars and reliable service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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