Zeigler Chrysler Dodge Jeep RAM of Plain

As a small business owner in Kalamazoo, MI; I contacted Harold Zeigler, Plainwell in regard to their internet listing of pre-owned trucks. I initially spoke to their Receptionist and requested a salesperson that was knowledgeable but not pushy; and someone that would not attempt to sell me something I did not need. She connected me to Kaleigh Galbraith. When my husband and I arrived on the lot, she was prepared with a listing of the vehicles that matched my criteria, and the data that would help us make a decision. When we asked questions that she could not answer, she took notes and sought out the information we requested from Managers in the dealership. We ultimately met and spoke with several of these individuals in management at both the Ford and Chrysler divisions in Plainwell, and were grateful for their assistance. However, it was Kaleigh that made the sale for us. We felt that she was genuinely concerned that our needs were met and that we received the best value. She addressed each of our requests and was diligent in representing our position with her superiors at Zeigler. We greatly appreciated her efforts and would gladly work with her again.

I called Harold Zeigler's online division to purchase a truck that was listed at cars.com. I had two simple questions to ask 1.) Did the vehicle have any rust and 2.) Was it a smoker's vehicle? I spoke with a sales associate, he took my cell phone number, was going to go and check on the vehicle and "call me right back." I never received a call back. So, the very next day I called again, same procedure...just different sales associate, took my cell phone and again said he'd give me a "call right back" after checking on my two simple questions. Well, he never called back either. First time I thought could have been a fluke, but after the repeat occurrence - I'm guessing that it's an issue. I'm in the customer service industry and this type of experience is simply unacceptable. I finally went to my local dealer here in town to see if they could buy the truck from Harold Zeigler and sell it to me...isn't that ridiculous? Harold Zeigler wouldn't do the deal over the weekend so my dealership had to wait until Monday. Over the weekend someone wrote a contract up on the truck and they couldn't sell it anymore, so we ended up losing the vehicle. Seriously disappointed.

Just purchased my second car for Zeigler Chrysler in Plainwell. Had a very good experience the first time so that was why i went back. Had an even better experience the second go around. Very helpful and would recommend this dealership to ANYONE!!!

I contacted the dealer with questions regarding a used vehicle on their lot, but was never contacted with answers or a response.

Dealer won't return email inquiries. If they do not care to respond to their published ads, what kind of service would they provide if you were one of their customers?

If you are looking for a Used Chrysler town & country you want to avoid this dealer at all cost. The van I bought had a couple of dents they said they would fix and have the van cleaned up and ready for me on Monday. Nobody called til Wednesday, then when I went to pick it up they had put a 5" scratch in the passenger side door and the van had been cleaned very little ( Greasy hadprints all over the inside). Decided to have them install remote starter ( Which only works from about 15 feet away) so left the van again to have them install the starter and have them clean it and buff the scratch out. Picked up the van Thursday and they told me the plate from my old van( That they said they would transfer to the new van ) dissappeared so they would have to order me a new one. The 1st time I started the van it had a message that it needs an oil change. I called the salesman today to ask him some questions he said he would have to call me back ( its been 5 hours so far and no call).

The list for sale cars they don't have then claim they "just sold them."

all Zeigler dealerships have been responsive & helpful to my needs & questions. I am still researching. my pruchase will be made soon.

OK, first, the reason I have left reviews for car dealerships in Chicago before this is I actually live in Chicago, but also have a weekend place in Swan Lake, Allegan Michigan. And I got a recall notice so decided to take it over to Zeigler Jeep in Plainwell while I was in town over the weekend. By the way, their service department was great. Usually, a recall is way down on the list, since they don't really make money off them, was treated very well, polite and professional in service. Plus everyone I ran into here was so polite and nice. Took care of me while I waited, no more than 1 hour...stunning to me. So while I was waiting, figured I'd ask what used Jeep Wranglers were getting for trade-in value. Had a 2010 Wrangler, 33K miles...so figured I'd ask, since I was there. Was surprised to hear that I could actually pull close to 87% of what I paid in "real" value, as opposed to "trade" value. My wife has always kind of not liked the Wrangler as she felt it was a little small, and we have pets and grand-kids now so I said thanks, and said I'd be back. Now this is usually the part where I describe how I get held up for a few minutes while they run and get a floor manager or closer to make sure they're not leaving any stone unturned in their quest to sell a car. I don't blame them, but its not my favorite moment usually. Instead they gave me a card and said thanks for stopping by. Brought my wife back the next day, and looked at a few cars...settled on a Jeep Liberty...drove it and wife liked it so that was that. This is usually where we need to do the back and forth, and I always do all the research, had some numbers , knew what the rebates were , and got ready to start the arm wrestling...plus its usually "well, that number I gave you for your trade value yesterday when you were here was not taking into account this spot here, etc...they actually went *UP* $500 once they looked at it, said it was spotless etc. Complicate that by a few blemishes on my credit and its usually an interesting time with a lot of variations...I assumed I'd have to maybe take the numbers back to Chicago and see what they could do etc... Cory (nice guy, ask for him) came out and basically had his numbers about as low as I could have asked for, showed all rebates, even a loyalty one that I didn't count on...and said we'd really like to sell you your car... I figured, hey, I'm good, but then got ready to go fight the F & I guy (Jay) over the rates... He ran us, called in and said hang out, lets see what we get back. He reviewed the credit scores, said he can work with us, didn't think there would be any issues...and pulled a nice rate too. I heard some of his conversation, and he has a nice personal relationship with some banks in the area, and also with Ally, who I had my current loan with. And got me a lower rate than I had with them already from a local bank... Was probably the most painless auto buying experience I've ever had, not a single negative anywhere in the process...the nicest and most professional dealership I've ever dealt with. Highly recommended!

Cody Patterson was very knowledgable, listened to what i was interested in, and got me a great deal.