Lithia Chrysler Jeep Dodge RAM of Grants Pass

Navi, I regret to read about your experience. It's important that our customers feel valued and heard. We'd like the opportunity to discuss these issues further with you in order for us to better understand your experience and how we can rectify the situation. Please reach out at your earliest convenience. Thank you, John Sparks - Sales Manager - 541-472-3086

Hi, I regret to hear about your experience. It's clear we didn't meet expectations in terms of the vehicle preparation and certification process. I'd like to discuss this further with you directly so we can work towards a resolution together, please reach out at your earliest convenience. Thank you, John Sparks - Sales Manager - 541-472-3086

Cooper, we're delighted to know you had a great experience at Lithia's Grants Pass Auto Center. Enjoy your new Ram 1500 Limited and thank you for the positive feedback!

Janet, we're so glad to know that Russ was able to provide you with a wonderful car buying experience at Lithia's Grants Pass Auto Center. Thank you for your positive feedback!

Hello, it is regretful to see the feedback you have shared here, as I can assure you our team puts a great deal of effort into ensuring we provide fair, competitive and transparent pricing. Should you have any questions regarding the quote we provided, I would be happy to address them with you directly. Shane Roberts - Service Manager - 541-472-3061

Marc, it's great to know that Errett provided excellent service and answered all your questions here at Lithia's Grants Pass Auto Center. We appreciate your feedback and hope you have a happy holiday season!

Rich, I'm sorry to read about your recent experience with our service department. We strive for professionalism and courtesy in all interactions, so it's disappointing to learn we fell short this time. Your feedback is important as it helps us improve. Please reach out directly if you're open to discussing the matter further - I'd like the opportunity to make things right for you. Thank you, Shane Roberts - Service Manager - 541-472-3061

Hello Michelle, While we are sorry to learn of the service needed on your truck, we regret to see the feedback you have shared here as each vehicle available for purchase at our dealerships has undergone inspection and received any needed maintenance at the time of inspection. Should you have any questions regarding this, I would be happy to address them with you directly. Please feel free to reach out at the number below should you wish. Shane Roberts 541-472-3061 Service Manager

Hello, I regret to see the feedback you have shared here despite our teams efforts to remain transparent with you before finalization of your vehicle purchase. Any Certified Pre-Owned vehicle immediately loses its certified status when a recall is released. We hope that you will understand the Certified Pre-Owned criteria is not set by our team, and therefore out of our hands. It is unfortunate to see this has led to an unfair review of our team, as we work diligently to provide positive and transparent experiences for each customer. In the future, we hope to have the opportunity to regain your confidence. John Sparks 541-773-3673 General Sales Manager

Your reply indicates that your dealership is well versed in not accepting responsibility for its actions and words and one that is transparent, open and honest only in word and not actions. I feel sorry for the members of your rural community that don’t have the ability to travel to another dealership and must deal with a dishonest, profit oriented by any means dealership.

Hello, It is regrettable to receive this feedback following your recent visit. Prior to us beginning the process of looking into your warranty contract to determine if the estimated charge would be covered, you became visibly upset with your service advisor and me as well. When advised that I was assisting a customer by phone and would be available to help after, you decided not to wait. We understand that needing maintenance and repairs can be frustrating and are more than happy to assist with this matter if you would like to discuss it professionally. I can be reached through the number below at your convenience. Thank you, Wes Fauver Assistant Service Manager 541-472-3063

I do regret that my husband got so angry, and I wish to apologize to everyone he interacted with. That should not have happened. We are, however, extremely upset by the fact that we were told we “may” have to pay over $300 for a diagnosis if the issue is not covered under warranty! We just spent $30k on this vehicle, have had it less than 2 months and it’s still under dealer as well as extended warranty. The trailer lights on the rear tow system don’t work. We’re not talking about a major issue here, but it’s important. It’s a factory installed tow system. We purchased the vehicle from Lithia Roseburg, because you didn’t have the vehicle we wanted. I would like the same level of service we received there. Again, my apologies for my husband. No excuse for that, he heard about from me, I promise! I will call later today. Thanks for your response. I hope we can work this out, and I will happily change my reviews if we do.

Mr. Fauver said he was willing, in his response above, to have a professional conversation about the issue with me. That’s as far from the truth as can be. He didn’t want to discuss anything. All he wanted, apparently, was to complain about my husband’s behavior. I called, as requested, because I wanted to see if we could repair the relationship (husband regrets his actions and is willing to apologize in person) and move forward in getting our Jeep serviced. That didn’t happen, as Mr. Fauver had obviously already decided we’re not welcome. Instead of a professional conversation, all I heard all is how mad Mr. Fauver was. He was angry right from the beginning of the conversation, so, I hung up on him after his ultimatum. He could have saved me some time and effort by telling the truth in his response instead of asking me to call. Not even close to professional, Mr. Fauver.