Lithia Chrysler Jeep Dodge RAM of Grants Pass

The brand new car we purchased on 9-11-21 is very nice and it was fairly priced as it was labeled. We are pleased with the car and the price we paid for it. I am not pleased that Lithia Dodge tried to push me on the spot into buying the extended warranty or "vehicle protection plan" at a grossly inflated rate. It was presented to me at a cost of $6100+ in addition to an oil change plan at $849. When I resisted, they magically brought back a figure of $3190 (for the same extended warranty? I think?) and took off the oil change plan (at my request). The salesmen told me that they wanted to "be transparent", they said this more than once, but I'm realizing now that they were trying to sell me an extended warranty at a very highly inflated markup. I could have declined it completely, but I did agree to the $3190 for the extended warranty since it could be a beneficial safeguard for our situation in the future. My online research after I got home shows that the plan they sold me can be purchased by the customer directly online at anytime before the factory warranty expires. So, To Lithia: You sold me a Vehicle Protection Plan at $1300 more then what I could have purchased it for myself. True "Transparency" would have been disclosing the truth about the plan when I originally resisted and the availability the customer has to buy at it a later time and at the REAL price of the plan (which is $1890). I would have appreciated knowing about this and I also would have appreciated knowing about the plethora of other vehicle service plans, terms and prices available for my new car. I might have picked a different plan if I had been given all available options. I feel a little duped by you, but it could have been worse than the $1300 I overpaid you for the service plan if I had not asked as many questions as I did. Even after this I would still return to you for another car if needed in the future. I'll just be armed with the experience of this transaction and the knowledge I carry now about the warranties. ***Buyer Beware on the Extended Warranty or the "Vehicle Service Plan" you are presented with at Lithia. Get an online estimate from the Mopar Vehicle Protection or Chrysler Warranty Direct website before saying "yes" to an extended warranty at the dealership. You can buy it yourself later if desired and you get it at the real price, not the inflated rate that Lithia presents it at.

daughter paid full book price for a 5-year old car..... within 2 weeks, had multiple problems, including the brakes...... one of the parts on the car was held together with zip ties ...... are you trying to tell me that lithia's mechanics didn't see that as a problem, nor even mentioned it to their salespeople ?? inexcusable....... will never purchase another vehicle from lithia ---- nor utilize their mechanics........

I took in my truck for oil change it needed a little antifreeze they checked it off as good didn’t check all my fluids and they replaced my oil plug and didn’t call me to ask or tell me what had happened to it.

I bought a car back in July from Lithia in grants pass. It seemed to be a good car at first. Then it started having transmission issues, and a no start issue. I called to get the car looked at and the service department told me i needed to take it to Kia butler in Medford since it was a Kia. Even though I bought it from them. I decided that I wanted to get rid of this headache and sell it back to them. When I took it in today the told me they would only give me $3,000 for a car they sold me for $7,200. And I needed to pay the remainder off today. I waisted my time, my gas, and what little patient I had left with them. When I originally called on Wednesday the salesman said to bring it in and he would look at it to get it valued. He didn’t even get off his xxx to go and look at it, he sat at his desk and looked at it through the window and said he would only do $3,000. You guys suck! Thanks for nothing!

Took in to have a recall done for air bag and toe hitch they half asked toehitch and bound up the t case lost our driver seat belt and broke the interior dashboard and didn't put it together right and when we called to complain their head service guy said f you not our problem even though he said his guy doesn't pay attention he said we did it and it was not their problem cussed my husband out

Had lost power with truck, brought it in for service next day. They couldn't find anything, but charged me $145 to tell me that. 5 days later I lost power AGAIN, but this time truck caught on fire on the freeway and was totaled. Can't get any answer or refunds from dealer.

My truck 2015 Ram EcoDiesel caught on fire 5 days after bringing it in for service. They charged me $145 to tell me they could not find what was wrong. 5 days later it was totaled. VERY POOR service dept.

I purchased a new Cherokee from Lithia last week and could not be more pleased with the transaction. Meghan and Aaron worked out all the details by text, phone and emails. Living at the north end of the state, Meghan was happy to meet me in Springfield to do the swap and sign paperwork. (in case you are wondering why I bought so far from the Portland area, they had the exact Cherokee I wanted and did better on the pricing) Aaron did a great job with the financing and didnt hide anything in the paperwork. Everything that was promised was given. Thank you Megan and Aaron for the great purchase experience. I would recommend them to anyone.

No issues with the sales department, however the service department is an absolute joke. Had our vehicle damaged while in for warranty work on 2 separate occasions. In both cases we noticed the damage and the service departs played dumb. Then it was a major fight to correct the damage. Horrible customer service from Wes, luckily they employ Ken.

Lithia of Grant's Pass is the worst kind of dealership! Please do your research. My daughter is out $7000.00. We told them we came to them because they were a large company, with advertised pristine used cars and excellent service mechanics. Three mechanics later, over 20 calls to Lithia 5 trips to Grant's Pass (2 hours from us) and so far they refuse to do anything. The shakiest sales tactics I've ever seen. Please don't ever go there Also rated F at BBB Read all 2000 comments from Sara Frenchs FB page I guarantee you'll never walk in there.