Herb Chambers Chevrolet of Danvers

4.8
(727 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Service Sales
Monday 7:30am–6:00pm 8:30am–8:00pm
Tuesday 7:30am–6:00pm 8:30am–8:00pm
Wednesday 7:30am–6:00pm 8:30am–8:00pm
Thursday 7:30am–6:00pm 8:30am–8:00pm
Friday 7:30am–6:00pm 8:30am–6:00pm
Saturday 7:30am–4:00pm 8:30am–6:00pm
Sunday Closed 11:00am–5:00pm

Reviews

4.8
(727 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers Chevrolet of Danvers from DealerRater.

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5.0

Great service

Got a new truck.and help me so much. I got a new 2021 truck.

5.0

Josh was a pleasure to work with. The entire buying...

Josh was a pleasure to work with. The entire buying process was clearly layed out and ran smoothly and quickly. Would highly recommend Josh for anyone interested in purchasing a new car.

Dealer response

Mark - Thank you so much for your feedback and recommendation! We're so glad that you had such a positive experience at our dealership, specifically with Josh. He is truly an asset to this team. May you enjoy many safe and amazing miles! - Herb Chambers Chevrolet of Danvers team

4.8

Kevin makes buying the car experience very easy. He is...

Kevin makes buying the car experience very easy. He is extremely knowledgeable and a pleasure to work with. At no point throughout the process was there any pressure and his response to inquiries is conducted in a timely manner. Find Kevin when you go to buy your next car!!

Dealer response

Rbart65456 - Thank you for taking the time to tell us about your experience! Hearing that Kevin took such great care of you from start to finish is the kind of feedback we like to hear! We're so glad you are happy with your purchase and your experience here at Herb Chambers. Thank you again and we look forward to serving your automotive needs for many more years to come. - Herb Chambers Chevrolet of Danvers team

5.0

Enjoyed working with Josh on the purchase of Silverado...

Enjoyed working with Josh on the purchase of Silverado truck. Josh was thorough, personable , and a pleasure to work with. I believe he is an excellent asset to your team

Dealer response

redonovan1 - Thank you so much for your kind words and we truly appreciate the opportunity to earn your business! Josh is such an asset to our sales team and we're so glad you had the opportunity to work with him. His ability to connect with customers, product knowledge, and friendly personality make him an irreplaceable member of our team. We will be sure to pass along this great feedback. Thank you for your business and we hope to have the opportunity to work with you again! - Herb Chambers Chevrolet of Danvers team

5.0

Josh was a very knowledgeable individual. He knew...

Josh was a very knowledgeable individual. He knew everything about the Chevy brand. Chambers Chevrolet made for a great experience! Definitely recommend The Chambers dealership.

5.0

Customer Service

I would like to express how extremely satisfied with the service on my Chevy Silverado High Country truck. to Patrick and the rest of the team that provided me with a service fo a mechanical problem, THANK YOU VERY MUCH. This dealership went over and above my expectations fixing this problem. They stand behind there product. I will recommend their service as well as there sales personnel to all of my friends and family. They treated me like family. I will always do business with Herb Chambers. A gigantic thank you to all that serviced my vehicle. THANK YOU PATRICK

5.0

Sarah made me feel comfortable during my hard time...

Sarah made me feel comfortable during my hard time trading in mine and my recently deceased father's car. Great sales person with great personality!

1.8

Purveyors of false hope...

We were warned by a lot of people not to come here, but decided to give it a chance seeing as they had some good deals. We spent a couple of hours filling out paperwork, and all seemed pleasant on the surface. The staff was very nice and appeared to really care about what we wanted and how they could help. We left there in good spirits after being assured that we had reached a deal that worked for us as well as them. We were asked to pay $140 in cash for registration fees, so we did. We were told that we would be able to pick up our car in a few days, and that we would receive a text the following day with what our next steps were. The text came as promised, but it wasn't the news that we were expecting. They informed us that they needed $7000 more in cash after telling us the previous day that they would work with what we had. After work, we went back to get the cash that we had given them back, because we didn't have the $7000 they wanted so we wouldn't be purchasing the car. When we went back to get the money, we were told that they couldn't give us the cash back (even though we had a receipt stating that we paid cash) and that they would have to cut us a check which they would then mail to us or we could come back and pick up. As we were getting in our car to leave, we could see a few of the staff members through the giant glass windows that make up the front of the building and they were pointing at us and laughing. We don't know for certain if they were laughing at us, but regardless, it was VERY unprofessional and we will neither be doing business with any Herb Chambers dealer again, nor will we be recommending them to anyone. Terrible experience.

Dealer response

Hatheads625, I am very sorry that our dealership was not able to secure the financing with a bank or credit union without the additional down payment. I have confirmed that a check for $140 for your reimbursement of the deposit was available this morning. And, I can assure you that our team members would “not” laugh at any of our customers for any reason. We will also consult with them about this. Thank you, Jim Klimas, General Manager

5.0

Fantastic service

Thank you Herb Chambers for the most courteous service! Most professional service! The staff in the service department went above and beyond to take care of myself! Thank you again!

5.0

Knowledgeable and friendly staff. Excellent service!!

We have purchased many cars over the past 40 years at different dealerships for business as well as personal. This experience was by far the best we have had. All our questions were answered respectfully by our knowledgeable sales associate Saria. Working with Saria and Zashary was a pleasure.